Sysco GB
Supply Chain Service Manager
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Job Description
Sysco has an opportunity for a Supply Chain Service Manager to join the Product Supply team on a full-time, permanent basis. Reporting to the Service Team Manager, this role is responsible for driving end-to-end service improvements across our customer base. Working closely with Planning, Sales, Operations and external customers, you will identify service challenges, analyse performance trends and deliver sustainable solutions that enhance customer service and business performance.
The successful candidate will play a key role in monitoring and improving service levels across different sales channels. Using data and insight, you will investigate service issues, conduct root cause analysis and develop robust improvement plans that deliver long-term results. You will provide regular performance reporting, support service reviews with key stakeholders and lead discussions focused on improving operational performance. The role also involves working collaboratively with Sales teams and customers to agree service expectations, monitor contractual commitments and develop joint improvement initiatives where appropriate.
Responsibilities
- Monitoring and Improving Service Levels: Using data and insight, investigate service issues, conduct root cause analysis and develop robust improvement plans that deliver long-term results.
- Performance Reporting: Provide regular performance reporting, support service reviews with key stakeholders and lead discussions focused on improving operational performance.
- Collaboration: Work with Sales teams and customers to agree service expectations, monitor contractual commitments and develop joint improvement initiatives.
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Requirements
- Commercially minded professional with experience in supply chain, customer service, or account management.
- Strong understanding of service performance and continuous improvement principles.
- Ability to identify opportunities, influence stakeholders and drive meaningful change.
- Experience working with both internal and external customers and building effective relationships at all levels.
- Strong analytical skills with the ability to interpret, manipulate and present data.
- Proficient in Microsoft Office, particularly Excel, and ideally experience using systems and reporting tools such as SAP, Power BI, or Tableau.
- Excellent communication, negotiation, and stakeholder management skills.
What you’ll receive
- Competitive salary
- Generous holiday allowance, with option to purchase 5 additional holiday days
- Pension scheme
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop
- Discounts on Cinema tickets, shopping, and earn cashback on purchases through Sodexo
- Recognition awards and Incentives
- Career progression opportunities
- Being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
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Additional Information
At Sysco GB everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognise that Sysco GB can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Department: Merchandising
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