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Job Description
Sysco has an opportunity for a Supply Chain Service Manager to join the Product Supply team on a full-time, permanent basis. The role is based at our Ashford office and reports to the Service Team Manager. It will be your responsibility to drive end-to-end service improvements for our large customer base. This will involve working cross-functionally with our planning teams, sales colleagues, external customers, and operational departments to understand the key issues, recommend robust solutions, and deliver improvement plans.
Our role is Monday – Friday, 39 hours per week, 8 am – 5 pm and is offering hybrid working, with a minimum of 2 days a week in the Ashford office, so you must be within a commutable distance. The site has good transport links and a free car park for colleagues. Occasional travel will be required for internal and external meetings.
Key Accountabilities & Responsibilities:
- Pro-actively analyze data to understand key service issue trends across the relevant business sector.
- Provide monthly performance reviews for relevant sales channels highlighting key issues in performance and recommend resolutions.
- Perform ‘deep dives’ to identify the root cause of issues and work collaboratively with relevant sales colleagues, customers, and relevant operational colleagues to provide long-term, robust solutions.
- Propose end-to-end business solutions to deliver optimum service for all sales channels at both depot and/or customer levels.
- Lead/attend service calls and coordinate service improvement plans and communicate progress to relevant key stakeholders.
- Manage the generation, analysis, and distribution of customer service reporting (Daily / Weekly / Monthly) in line with contractual requirements.
- Work collaboratively with sales to agree on contractual customer service levels to ensure commitments are adhered to, through service improvements and relevant reporting.
- Build strong communication links with customers, planning team’s sales and operations, and establish sustainable but challenging working relationships.
- Build strong communication links with the external customer and work with the sales managers to develop joint business plans where appropriate.
- Build strong relationships with Sales in order to understand their concerns and issues, but also to challenge where they can improve/are not delivering their part of the SLA.
- Represent the supply chain function at internal and external customer service meetings.
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About you:
It is desirable that the successful candidate has proven experience in supply chain looking to take the next step in their career or someone who is commercially astute from an Account Management background. The ideal candidate will have a good understanding of continuous improvement methodologies. You will be proficient in the use of MS Office, in particular Excel, and have an analytical mindset and the ability to create and manipulate data types for accurate reporting using SAP, Power BI, or Tableau. Previous experience with internal and external stakeholder management at various levels in a professional capacity combined with strong negotiation and influencing skills are ideal skills to becoming successful in this position. This role is suitable for a positive, self-starter looking to drive change and continuous improvement with a high level of resilience who can think logically outside the box to problem-solve.
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What you’ll receive:
- A competitive salary
- Generous holiday allowance, with an option to purchase 5 additional holiday days
- Pension scheme
- Huge discounts on all sorts of lovely food and award-winning products through our staff shop
- Discounts on Cinema tickets, shopping, and earn cashback on purchases through Sodexo.
- Recognition awards and Incentives
- Career progression opportunities – being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
Additional Information
At Sysco GB, everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Sysco GB and we recognize that Sysco GB can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.
Department: Merchandising
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