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Support Analyst
Support Analyst
About PageUp Europe Talent Acquisition Suite
PageUp Europe Talent Acquisition Suite empowers some of the world's most progressive and influential brands to attract, retain, and onboard a talented and diverse workforce. We empower our clients with:
- First-class collaboration
- Effective communication
- Sharing of expertise
We’ve grown rapidly to become a leader in talent management software, now part of PageUp with offices in the UK, Ireland, the US, Australia, and the Philippines. Our clients globally include organisations such as:
- British Airways
- DHL Supply Chain
- BP Retail
- Five Guys
The Role
We’re seeking a full-time Support Analyst to join our team. In this position, you’ll be a key player in client support, providing advice and technical solutions for:
- Your Applicant Tracking Software
- PageUp Clinch (our Recruitment Marketing SaaS product)
Location
Remote position, with occasional in-office time at our London office (travel reimbursed available).
Hours & Shift Pattern
- 3 weeks: 8:00 AM to 4:30 PM
- 1 week: 10:00 AM to 6:30 PM
Key Responsibilities
-
Troubleshoot and resolve helpdesk requests via Zendesk
- Track and update issues
- Ensure proper recording, documentation, and closure
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Provide exceptional client service by:
- Taking ownership of their problems
- Following up proactively and communicating progress on time
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-
Configure software changes for our bespoke applicant tracking software
-
Implement improvements to clients’ custom careers websites
-
Recommend process improvements and technical enhancements for:
- Internal workflows
- Client technical environments
-
Create and update technical documents and guides for:
- Internal colleagues
- External clients (regular basis)
Your Experience
Experience using Zendesk is helpful. However, candidates with experience using helpdesk/ticketing systems (e.g., Freshdesk, Jira, Salesforce) are also strongly welcomed.
Highly beneficial experience includes roles such as:
- SaaS support
- Customer service
- Client support
- Helpdesk or IT metallure guest.json.support
Preferred Soft Skills:
- A natural problem-solver with great attention to detail
- Thrives on excellent written & verbal communication
- Delivers client-centric service in a friendly yet professional manner
This is a career-focused opportunity for those who:
- Enjoy learning new systems and technology
- Demonstrate strong initiative
- Bring a curious, growth-minded attitude to the role
Life at PageUp
At PageUp, we believe in bringing out the best in our teams. Our HR technology platforms help our clients simplify the entire talent lifecycle, from recruitment to retention. We thrive on team collaboration and making work feel meaningful, offering:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits & Culture
-
Flexible working arrangements tailored to individual needs
-
Enhanced leave policies, including:
- "Awesome days" (bonus leave)
- Flexible volunteer leave
-
Competitive rewards & benefits package, including:
- Generous paid parental leave
- Nursery discount scheme
- Cycle-to-work scheme
- Access to wellness perks
We also foster an inclusive environment where diversity and innovation drive us forward. EQT-backed acquisition has ushered in a new phase of growth with ambitious plans at our core.
Equal Opportunity & Inclusion Statement
At PageUp Group, we’re committed to equal opportunity and proud to open doors for all backgrounds and abilities. We do not discriminate on the basis of:
- Race, religion, colour, or national origin
- Gender, sexual orientation, age, or marital status
- Veteran status, disability, or genetic information
We believe that diverse teams create stronger solutions—and we actively aim to reflect that diversity in our work. If you align with our values but feel some criteria in the description may not be an absolute match, we encourage you to apply. Let’s explore how your skills could add unique value to our remarkably collaborative and forward-thinking team.
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