Sopra Steria
Support Analyst - Application Support
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Are you an experienced Support Analyst looking to make an impact in a fast paced, secure environment? This is your opportunity to join a 24/7 operational service supporting mission critical systems that help keep the UK safe. You’ll be part of a close knit team based in South Hampshire (Portsmouth area), working on site in a hands on support role where your decisions matter and your work directly contributes to national security. From managing incidents to supporting change activity, you’ll be central to keeping live systems running smoothly day and night. You’ll also have the chance to develop new skills, gain exposure to secure systems, and progress towards DV clearance. If you want to grow your career in a supportive environment where training, teamwork and development are valued, we’d love to hear from you. You will be based on site full time in the Portsmouth area with the expectation that you will travel for training for the 1st month fully expensed. You will also be required to work a shift pattern to support the 24/7operation. What you'll be doing:
· Managing incidents and service requests from logging through to resolution. · Investigating issues, completing root cause analysis and implementing solutions. · Prioritising workloads in line with SLAs. · Monitoring service performance and identifying improvements. · Supporting problem, request and change management processes. · Assisting with system testing, UAT and early life support activities. What you’ll bring:
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· Experience as a Support Analyst or Helpdesk Analyst. · Strong understanding of application support environments. · Good knowledge of ITIL principles and service management. · Experience managing incidents, requests and changes. · Ability to analyse issues and deliver practical solutions. · Strong partner engagement and communication skills. It would be great if you had:
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· Experience working in secure or regulated environments. · Exposure to project lifecycle activities, risk and change control. · Experience supporting testing, implementation and early life support. · Awareness of tools, systems or structured support frameworks. If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Full-time, Permanent. Location: South Hampshire (Portsmouth area). Security Clearance Level: Eligible for SC, with willingness to undergo DV. Internal Recruiter: Soraya. Salary: £30,321 to £36,385. Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety and security critical markets.
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