HSS ProService Marketplace
Support Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
A typical day as a Support Analyst
No two days look exactly the same here, and that’s part of what makes it work.
As a Support Analyst, you’ll play a key part in keeping things moving for our customers, suppliers and The Pros around you. You’ll take ownership, solve problems properly, and work with people across the business to make things simpler, faster and better.
You’ll be trusted to get stuck in, make decisions, and see things through.
What you’ll be doing
As Support Analyst for our financial systems, you'll keep critical applications stable, available and performing at their best, blending strong technical support skills with a solid understanding of financial processes.
Based in Manchester on a hybrid basis, you'll report into our IT Business Partner for Financial Systems and work within an incident and problem management framework, ideally with hands-on experience of Open Accounts and/or Oracle NetSuite.
- Provide first and second-line support for key financial systems, ensuring timely resolution of incidents and service requests
- Monitor system performance and availability, proactively identifying and escalating issues before they impact the business
- Investigate, diagnose and resolve system faults, working closely with internal teams and third-party vendors where required
- Support financial period-end processes, ensuring systems are available and functioning correctly during critical business cycles
- Work closely with the wider Support function and development teams, engaging with the incident management process to log, track and resolve issues
- Liaise with infrastructure partners and third-party vendors to support investigation and resolution of system issues, escalating and coordinating as needed
- Provide training and guidance to end users on system functionality where needed
- Maintain accurate documentation of support processes, known issues and resolutions
- Assist with system upgrades, patches and testing, ensuring minimal disruption to finance users
- Support user access management, permissions and system configuration in line with agreed controls
- Contribute to continuous improvement initiatives to enhance system reliability and user experience
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll bring
We’re looking for someone who knows how to get things done and works well with others to make it happen.
You don’t need to tick every single box, but you’ll likely bring:
- Proven experience supporting financial or accounting systems in a business environmeny
- Some knowledge of core financial processes (e.g. accounts payable, accounts receivable, general ledger, period-end close), enough to understand how system issues affect finance operations
- Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently
- Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders
- Ability to prioritise and manage multiple support requests in a fast-paced environment
- A methodical, detail-focused approach to troubleshooting and documentation
- An appreciation of document imaging systems
It Would Be Great If You Also Have
- Direct experience supporting Open Accounts and/or Oracle NetSuite
- Experience with database technologies for investigative and reporting purposes
- Familiarity with ITIL-aligned incident, problem and change management processes
- Experience working within a finance function or closely alongside finance teams
- Knowledge of system integrations between financial systems and other business applications
Most importantly, you’ll bring the mindset of a Pro:
- You take ownership
- You communicate clearly
- You work collaboratively
- You look for better ways to do things
- You see things through properly
What you’ll get back
- 🌴 25 days holiday plus bank holidays
- 🎂 Your birthday off every year to spend how you want
- 🩺 Healthcare Cashback Plan with money back on things like dentists, opticians and sports massages
- 💻 Flexible and hybrid working
- 💪 Free onsite gym at head office
- 🎓 Training and development opportunities to keep growing your skills and career
- 🛍️ Discounts and cashback through our perks platform
- 🚲 Flexible benefits including Holiday Buy
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What it’s like here
At HSS ProService, we’re here to take the friction out of hire.
We’ve built a smarter, faster way for businesses to get the tools, equipment and materials they need. We connect customers with trusted suppliers through one simple online marketplace.
But what really makes it work is our people. The Pros.
The ones who step in, solve problems, keep things moving and make life easier for customers and each other.
We use technology, teamwork and bold thinking to make things simpler, clearer and better every day.
The Pros here are Progress Makers, Professionals, Problem Solvers and Proud of the work they do. People who take ownership, back each other, speak honestly and keep things moving.
That Means
- Say it. Own it. See it through.
- Bring in the people power.
- Be straight, be clear.
- Recognise the graft.
No big egos. No overcomplicated processes. Just good people doing good work together.
Different Perspectives, One Platform
We’re not all the same, and that’s what makes us stronger.
Great ideas come from different people, different experiences and different ways of thinking.
Whether you’re starting out, changing careers or looking for your next move, if you’ve got the skills and the drive, we want to hear from you.
Not sure you tick every box? Apply anyway.
If you have questions about the role or recruitment process, email ProCareers@hss.com and one of the team will help you out.
We’re on it. Together.
Always making it better.
We’re building a revolution!
Big ideas. Smart tech. Great people.
We’re building something new and having fun doing it. If you’ve got ideas, energy, and up for a challenge, you’ll fit right in.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills