Riverside
Support Assistant
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Support Assistant
Support Assistant – Fixed Term Contract (Ending 31/05/2027)
Job Overview
Contract Type: Fixed Term Contract – ending on 31/05/2027 Salary: £26,227.50 per annum Working Hours: Full-time (37.5 hours per week), across a 7-day rota including weekends and bank holidays Location: [Old Tea Warehouse, High Wycombe]
Riverside recruits based on potential, not just skills or experience. If you believe you can grow into this role, we encourage you to apply – even if you don’t meet all essential criteria.
The Difference You’ll Make
As a Support Assistant, you’ll play a critical role in the day-to-day operations of Riverside’s supported housing services. Your key responsibilities include:
- Ensuring the safety and wellbeing of customers living in our accommodation.
- Managing customer interactions with external agencies (e.g., GP, Social Services, benefits teams).
- Coordinating responses to emergencies (including police and ambulance services).
- Logging incidents to maintain accurate records and preparing rooms for new occupants post-tenancy.
- Supporting customers with tenancy-related and administrative matters.
About You
Essential Requirements
- Proven experience in customer-facing roles, particularly with vulnerable individuals.
- Understanding of supporting vulnerable populations (e.g., lived experience of homelessness, substance misuse, or mental health challenges).
- Basic administrative and IT skills, with strong attention to detail.
Desirable (Not Mandatory)
- Experience working with vulnerable or diverse groups with complex needs.
- Personal lived experience of homelessness, rough sleeping, mental health challenges, or substance misuse.
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Why Join Riverside?
Riverside is a not-for-profit housing association with over 90 years of experience, delivering affordable homes, regeneration, and support across the UK. We manage 75,000+ homes and provide services ranging from homelessness assistance to social care.
Working at Riverside, you’ll enjoy:
- Competitive pay with a generous pension.
- 25 days’ holiday + bank holidays.
- Investment in your development, including training and technology.
- A wide range of benefits supporting work-life balance.
Diversity & Inclusion
Riverside is committed to equality, diversity, and inclusion. We foster a workplace where everyone is respected, promoted, and heard.
- Disability Confident Employer – Riverside guarantees interviews for applicants who declare a disability (if minimum role requirements are met).
- Applications may close early – apply promptly to be considered.
Role Profile
Support Customers
Using psychologically informed and trauma-informed approaches, your role includes:
✔ Helping customers develop independence, budgeting skills, and median management through tailored support programmes. ✔ Signposting customers to external resources (e.g., food banks, job centres). ✔ Ensuring all records—including risk assessments, support plans, and outreach efforts—are clear, accurate, and strengths-based. ✔ Empowering self-management of medications (aligned with Riverside’s procedures). ✔ Leading group work sessions, peer support, and community engagement activities.
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Deliver Support Services
- Manage referrals, housing allocations, and tenancy support.
- Handle income collection, rent accounts, and petty cash administration.
- Maintain health and safety, repairs, and safeguarding compliance.
- Resolve complex situations sensitively while ensuring team safety.
- Cleetain bereavement or room turnover procedures (cleaning, customer goodbyes).
Core Responsibilities
- Admin & Operations: Daily administrative tasks and operational duties (e.g., data entry, system updates).
- Customer Liaison: Acting as a key contact for telephone, reception, and drop-in enquiries.
- Health & Safety: Ensuring compliance with GDPR, safeguarding, financial controls, and petty cash handling.
- Team Collaboration: Participating in supervised intentional practice sessions and team meetings.
- Training & Development: Engaging in ongoing training to meet role performance standards.
Flexible & Supportive Role
- Work required outside standard office hours to accommodate customer needs.
- May perform travel obligations to other Riverside locations as part of future deployment.
- Use of lone worker systems when necessary.
Additional Information
- The role will require confidentiality regarding sensitive information.
- Flexibility in working hours is expected to ensure coverage during service demands.
- Riverside is committed to equal opportunities and actively promotes non-discriminatory practices.
Applications will be assessed holistically—emphasising potential, resilience, and alignment with Riverside’s Core Values.
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