Riverside
Support Assistant
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Support Assistant
Support Assistant
Job Overview
Job Title: Support Assistant Contract Type: Permanent Salary: £26,227.50 Working Hours: 37.5 hours Working Pattern: 3 shifts of 12.5 hours per week on a 5-week rolling rota, including some weekends and bank holidays. Location: Shackleton View & Gardens, Walton, Liverpool
Riverside recruits based on potential—not just skills and experience. We encourage you to apply even if you do not meet all the essential criteria.
Note: Riverside will no longer sponsor candidates for work visas but continues to honour existing sponsorships.
The Difference You Will Make
As a Support Assistant, you will play a key role in the daily operations of one of Riverside’s supported housing services—not a care home, so you won’t provide personal care. Your focus will be on ensuring safety and well-being for all residents and customers.
Your role includes:
- Supporting customers through interactions with GPs, Social Services, benefits teams, and emergency services (Police, Ambulance).
- Keeping detailed records of all incidents.
- Cleaning and preparing customer rooms for new occupants.
About the Role
Responsibilities
Support Customers
- Work with psychologically informed approaches and trauma-informed care principles to encourage positive life changes through:
- Assisting with personalised support and move-on plans.
- Facilitating risk management reviews and support plans.
- Motivating customers to achieve goals and develop life skills.
- Helping with everyday support and tenancy management.
- Signposting customers to external services, such as food banks and community resources.
- Preparing customers to succeed with tenancies and financial independence.
- Monitoring and supporting healthcare needs while promoting self-management of medications.
- Maintaining accurate and strengths-based digital records.
- Fostering customer involvement and group work sessions (e.g., guest speaker sessions, learning skill sessions).
Deliver a Supportive Environment
- Support the referral process for new customers.
- Assist with the housing management service, including rent collection and tenancy support.
- Maintain a safe environment, addressing health and safety concerns.
- Clean customer rooms and resolve challenging situations sensitively.
- Follow Riverside’s safeguarding protocols and manage risks effectively.
- Support customer safety through partnerships with local services.
- Perform administrative duties, including:
- Managing rent records, invoices, petty cash and banking.
- Submitting funding, health & safety, and performance reports.
- Serving as the main contact for customer enquiries.
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Additional Tasks
- Work flexible hours (including outside normal office hours) as needed.
- Use the lone worker system when required.
- Uphold policy compliance across health & safety, safeguarding, GDPR, dignity at work, etc.
- Align with "Our Riverside Way" company core values.
- Regularly attend team meetings, supervision, and inward sessions on reflection practice.
- Invest in training to grow skills and ensure safe, effective delivery.
- Accept new or additional duties as needed in collaboration with management.
Requirements
Essential
- Experience in customer-facing roles, preferably in settings involving vulnerable populations.
- A basic understanding of supporting vulnerable individuals, which may include your own experience with homelessness, drug/alcohol addiction, or mental health issues.
- Caring, empathetic, and resilient attitude—required for maintaining balance under challenging conditions.
- Ability to mentee, communicate clearly and organise tasks.
- Resilience and resilience to stress—apply practical problem-solving skills daily.
- Competency in administrative and IT tasks; skilled in maintaining databases andaccurate documentation.
- Proven ability to prioritise tasks, apply initiative and confidence in decisive action.
Desirable
- Experience supporting vulnerable individuals—choice to apply even without proven experience.
- Background in social care, employment support services, retail or emergency customer-facing roles.
Person Specification
Essential
✔ Experience working with vulnerable and diverse customer groups, understanding complex needs. ✔ Background in team collaboration with positive professional communication. ✔ Logical time management skills, balancing individual tasks with considerations for colleagues. ✔ “Team player” mindset with flexible, caring and consistent approach-teaching. ✔ Decision-making ability in service delivery scenarios, coupled with confidence. ✔ Technical ability across basic administration tools and data management systems.
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Desirable
✔ Direct professional experience (paid or as part of volunteering) in key areas such as homelessness. ✔ Personal experience (interpersonal or lived experience) re: homelessness, substance misuse, or mental health—seen as a strength rather than means-to-end requirement.
About Riverside
Riverside is a top social housing and regeneration organisation in the UK, managing 75+ thousand homes from Scotland to Kent. Our mission spans supported housing, homelessness support, social care, and community revitalisation, which we combine for over 90 years to "revitalise neighbourhoods and support communities."
To deliver this, we need exceptional team members. We provide flexible work opportunities, career development, team training, sector-sharing, specialized support—gas bureaus enable utmost innovation.
Why Work With Us?
Compensation & Benefits
- Competitive salary & generous pension scheme.
- 25 days paid holiday + bank holidays.
- Professional training and skill-building initiatives.
- Bright prospects from benefit enhancements.
2025 Goals & Next Steps
• Continued commitment to creating strong inclusive work culture through training & mentoring. • Real-world “lived experience” modeling—we include past clients who’ve overcome challenges. • First-hand support from new-hire advocates earn visibility.
Diversity & Inclusion
As an equal opportunities employer, Riverside actively fosters a supportive environment where everyone’s voice counts. We engage professional training to ensure fairness.
Key Inclusion Policies:
- Guaranteed Interviews for candidates identifying with disability. Inclusion professionals are available for regular support.
Apply
Applications may close earlier than stated; we encourage timely application. We proceed investigations of candidates according to their clear qualification alignment with all agreed standards.
Riverside CSC Magento Resilience – forming the idea of community in which no one is left out.
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