Home Group
Support Coordinator
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Support Coordinator
Support Coordinator
Salary: £27,500 p.a. | Equivalent pay: £14.06 p.h. Leave: 34 days (rising to 39) + health cash plan worth over £1,140 Contract: Permanent, full-time (37.5 hours per week)
Location: Sunderland (community-based, East Coast & Yorkshire region)
About the Role Do you want to be part of a team that puts kindness, care, and meaningful roles at their heart? At Home Group, we prioritise you just as much as we support our customers. If you’ve ever felt just a number in your job, here’s something different—Where Home Group Ships Differ truly makes a difference.
Support Coordination is a dynamic role where no two days are the same. One day you might help someone achieve a significant life goal; the next, steady them through everyday challenges. You’ll contribute to welcoming customers into a place they can call home—literally and metaphorically.
What’s in It for You?
- Work-life balance: 34 days leave (pro-rated, including bank holidays and a flexible "Me Day")
- Volunteering time: Paid time off for volunteering
- Supporting your future: Matching pension contributions (up to 7%) with life assurance of 3x basic salary
- Health perks: Save up to £1,140 yearly with our health cash plan (dental, optical, and therapies included)
- Career growth: Investment in training and development, with clear career pathways
- Extra benefits: Supermarket discounts, travel expenses, and the trust and support of a genuinely caring community
What You’ll Do
- Lead support planning after coordinating multi-agency referrals and allocating resources
- Oversee support delivery by guiding our Support Workers to achieve personalised, person-centred outcomes for customers
- Balance and prioritise support, safeguarding documentation, administrative tasks, meetings, and daily managerial responsibilities
- Coordinate caseloads effectively, ensuring timely and holistic support for customers
- Assist with everyday tasks such as budgeting, meal preparation, and accompanying customers to appointments or therapy sessions
- Collaborate with safeguarding teams, community partners, and external agencies to empower independence and safeguard well-being
- Prepare and support customers for life transitions, such as independent living in their communities
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Why Join Us
At Home Group, our focus isn’t just on customer outcomes—it’s about growing you and your team. We aim to be among the UK’s Great Places to Work, and our colleagues tell us it’s here because they’re trusted to shine. From competitive pay and appealing benefits to a process of continual improvement, here’s why it’s more than just a job—it’s a place where you’re truly valued.
If you’re ready to connect with purpose, be part of something meaningful. Yes, it’s serious work—but it fills a basic human need. If the day-to-day fluff of another role isn’t for you, you’ll belong here.
What You’ll Bring
We’re looking for someone who:
- Has a burning passion for supporting others, ideally in a supported housing setting
- Understands complex care needs and can take ownership of planning bespoke, inclusive solutions
- Holds (or is pursuing) a Level 3 Diploma in Care—alternatively, has earned equivalence through sector experience
- Has confirmed capability in assessing referrals, coordinating teams, and managing caseloads effectively
- Can demonstrate resilience and initiative: picture calm, confidence, and adaptability under pressure
- Enjoys problem-solving, sees dependency as a temporary state, and is committed to progressive independence for customers
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Supporting You at Home Group
We thrive on individuality—you are already the best you. With this in mind:
- Care, inclusion, and diversity are woven into everything we do. Our networks strengthen any teams we create by championing different voices.
- Nothing is insurmountable for our culture of open-mindedness and support.
The Practical Details
- Hours: 9 am–5 pm (Monday–Friday), with potential to adapt to evening/weekend shifts (leading to 8 pm–8 pm weekends; driven by service demand)
- Location: Community-based across the Sunderland area
- Certification: Enhanced DBS check clearance (we pay). Must see to drive for business use, with demonstrated eligibility for relevant insurance.
- Mileage: Unlimited business mileage, with reimbursement provided.
- Ready to change your world?
- More on the role—internally known as Support Coordinator—is available in the full Job Description [here](click to apply).
- Roles fill fast; apply today via our careers portal.
- Inclusive options: Have specific needs (e.g., reTip Handling, communication styles) email recruitment@homegroup.org.uk to discuss adjustments or support.
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