IBSA UK&I
Support Coordinator
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Company Description:
IBSA Pharma® Ltd, part of the global IBSA Group, became an affiliate following the acquisition of its UK distributor Pharmasure® in May 2022. IBSA products have been widely used and trusted by UK healthcare providers for over 20 years, reflecting a strong reputation in the pharmaceutical sector. Globally, IBSA operates in more than 90 countries across 5 continents, with 20 subsidiaries in Europe, China, and the USA, and over 2,500 team members across headquarters, subsidiaries, and manufacturing sites. The company’s philosophy is built on four pillars: Person, Innovation, Quality, and Responsibility. These values guide IBSA’s approach to healthcare solutions, partnerships, and workplace culture.
Role overview:
You will be the first point of contact for patients, pharmacies, and clinics, efficiently handling orders and prescriptions from enquiry through to delivery. This is a hands-on role that combines customer service, pharmacy support, and warehouse administration, so attention to detail, compliance, and a helpful attitude are essential.
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Key responsibilities:
- Manage multiple mailboxes, responding to enquiries promptly and professionally.
- Print, check, and log prescriptions in the script register with high attention to detail.
- Create and maintain accurate patient accounts, ensuring correct payment terms are applied.
- Contact patients to explain the service, confirm medication details, and arrange deliveries.
- Process prescriptions and customer orders to generate picking lists, delivery notes, and invoices.
- Support pharmacy operations with labelling, dispensing, and stock counts (training will be provided).
- Assist the warehouse team with picking, packing, and despatch as required.
- File recorded calls daily and complete end-of-day prescription reconciliations.
- Maintain accurate documentation and training records to ensure GDPR compliance at all times.
What we’re looking for:
- Minimum of 1 year customer service experience (preferably in healthcare or pharmacy).
- Minimum GCSEs in English and Maths. NVQ Level 2 Dispensing Assistant or equivalent is desirable.
- Strong attention to detail and excellent organizational skills.
- A polite, patient, and professional manner when dealing with customers, suppliers, and colleagues.
- Ability to work within GMP and GDP standards and follow internal SOPs.
- A team player who can multitask and adapt to changing priorities.
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Why join us:
- Be part of a growing, values-driven pharmaceutical business.
- Supportive team environment with opportunities to develop skills across pharmacy, warehouse, and customer service.
- Structured training and access to ongoing professional development.
Job Type: Full-time
Pay: £24,500.00-£27,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
Application question(s):
Do you have experience in a pharmaceutical or healthcare environment?
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