ThunderSoft
Support Engineer
Dalgety Bay
Posted about 16 hours ago
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Key Responsibilities
- Understand our cloud services – Terminals update / Key injection / others
- Prepare test and production tasks on our cloud services to update devices
- Support the L2 and L3 team to retrieve data from the customer devices
- Investigate technical issues reported by customers / integrators SW
- Meet the Service Level Agreement put in place with the customer
- When needed, lead customer support calls and meetings on technical issues and discussions
- Support pre-sales and development opportunities as well as post-sales and customization activities
- Manage workload and multiple activities by effectively balancing priorities and setting client expectations
- Deliver work tasks on time and to a consistently high standard
- Demonstrate creative and dynamic approach to problem solving
- Participate and maintain internal and external knowledge base
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Key Performance Objectives / Indicators
- Customer satisfaction
- Consistently delivering according to commitments
- Support requests are managed in right timeline
Skills/Competency Specification
Competency/Skill Requirements:
- Junior level software development on Android environment (nice to have)
- Knowledge on Android Tools / ADB / Python / coding
- Requirement analysis and workload estimates (is a must)
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Special Requirements:
- Problem solver mindset
- Development management tools
- Have a dedicated workspace to store materials / terminals / tools
Behavior Skills:
- Interest in technology and keeping up to date on tools and practices
- Good communication towards team and project managers
Languages:
- French: Must have
- English: Must Have
Education Qualifications / Experience Requirements:
- 2 to 5-year experience
- Bachelor or master’s degree in computer science, Information Technology or Computer Engineering
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Skills
Android Development
ADB
Python
Coding
Requirement Analysis
Workload Estimation
Problem Solving
Technical Support
Cloud Services
Customer Support
Development Management Tools
English Proficiency
French Proficiency