Free-Work UK
Support Engineer
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Location: Farnborough (On-site, 5 days per week)
Employment Type: Permanent
Salary: Up to £40,000 per year
Security Clearance: DV clearance required; candidates with active SC clearance may be considered
We are seeking a Support Engineer to join a specialist team delivering secure digital solutions that support Defence and National Security missions.
This role provides the opportunity to work on complex technical challenges within highly secure environments, where reliability, security, and innovation are essential. You will play a key role in supporting systems and users that contribute to critical operational outcomes.
Role Overview
As a Support Engineer, you will provide technical support across secure environments, working alongside engineering, architecture, and delivery teams. You will be responsible for troubleshooting issues, maintaining services, supporting end users, and ensuring systems remain reliable and secure.
Key Responsibilities
- Provide 1st and 2nd line technical support for systems, services, and infrastructure.
- Respond to support requests, manage incidents, and provide regular updates to users.
- Troubleshoot and resolve hardware, software, and application issues.
- Deliver desk-side and remote end-user support.
- Monitor alerts, investigate issues, and escalate complex problems where required.
- Maintain accurate incident records and ensure tickets are updated appropriately.
- Document solutions and contribute to knowledge base improvements.
- Support incident management processes when required.
- Communicate planned maintenance activities and service updates.
- Assist with user onboarding, device provisioning, and endpoint management.
- Support occasional travel to remote sites when required.
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Essential Skills & Experience
The ideal candidate will have experience with:
- Windows 10/11 administration.
- Azure, Entra ID, and Active Directory administration.
- Microsoft 365 administration.
- Endpoint management and device provisioning.
- PowerShell scripting and automation.
- End-user support and user onboarding processes.
- Security concepts including MFA and Conditional Access.
- ITSM tools such as Atlassian or equivalent platforms.
- Exposure to Linux environments (Ubuntu/CentOS).
Desirable Experience
- Windows Server administration and support.
- macOS MDM experience.
- Group Policy creation and troubleshooting.
- Developing and maintaining PowerShell scripts.
About The Opportunity
You will be joining a team focused on delivering secure, mission-critical technology solutions for Defence and National Security customers.
The organisation works across secure digital innovation, cloud technologies, and modern engineering practices to help customers address complex challenges in highly secure environments.
Why Join?
This is an opportunity to work on meaningful technology projects, collaborate with experienced professionals, and contribute to solutions where security and operational impact are at the forefront.
The company values agility, security, innovation, quality, collaboration, and inclusivity, creating an environment where talented individuals can make a real difference.
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Due to the nature and urgency of this post, candidates holding or who have held high-level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
LA International is an award-winning partner of choice for many of the world's most influential companies and government organisations. Holding Enhanced Government Security Accreditation, we are recognised as the European market leader in the delivery of Security Cleared talent to organisations that demand the very highest levels of security, compliance and assurance.
An award-winning organisation, having secured the prestigious Queens Award for Enterprise: International Trade over multiple years. We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
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