RM plc
Support Engineer - Mobile (Northamptonshire)
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About the Role: IT Support Engineer – RM Technology
Overview
Would you like to help enrich the lives of learners around the world?
At RM, pioneers of education technology since 1973, we provide technology and resources to the education sector—supporting over 20 million students and improving educational outcomes globally. Our mission spans from preschool to higher education and professional qualifications, enabling schools, examination boards, governments, and organisations worldwide to make learning more accessible, engaging, and impactful.
RM operates across three key divisions:
- Assessment: Digital assessment and marking solutions
- Technology: Managed services, hardware, and software for schools
- TTS: Educational resources
RM Technology
As a market-leading supplier of ICT products and services to UK schools and colleges, RM Technology delivers technology environments that enhance learning outcomes and optimise IT investments. Our focus areas include:
- Managed Services
- Software
- Hardware
- Broadband
Explore more at: www.rm.com/education
The Opportunity
The IT Support Engineer role is vital in ensuring teachers empower learners through seamless technology. As part of our team of IT Support Engineers, you’ll:
- Provide a first-class level of support to education users, adhering to ITIL best practices.
- Work collaboratively with the service desk to meet contractual SLA targets, escalating issues as needed while keeping customers informed.
- excel in solving IT problems with troubleshooting expertise and empathy, especially for non-technical users.
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Closing Date: 18/05/2026 Applications encouraged early—vacíancies may close before this date as interviews are arranged.
Key Responsibilities
Working as part of an onsite services IT team, you’ll progress in your career while fulfilling core duties:
- Customer Advocate: Represent RM with exceptional service delivery to its clients.
- Service Delivery: Assist the service desk in delivering IT managed support, addressing school-based user issues with adherence to service desk policies.
- Safeguarding Awareness: Understand and uphold safeguarding responsibilities within the education sector.
Requirements & Qualifications
Ideal Candidate Attributes
- Customer-Centric Mindset: Exceptional problem-solving and time management for education environments.
- Communication: Strong verbal and written interaction—essential for explaining technical issues clearly.
- Reliability: Punctual, proactive, and adept at prioritising a busy workload.
- Troubleshooting Skills: Able to diagnose hardware/software issues, guide users effectively, and escalate appropriately.
- Collaboration: Fol work remotely and build relationships with diverse teams.
Technical Skills
- Device Support: Maintenance of desktops, laptops, Chromebooks, tablets, and mobile devices.
- Peripheral Expertise: Familiarity with networking (wired/wireless), printing, scanning, projectors, interactive displays, and A/V equipment.
- Operating Systems: Hands-on experience with image build & deployment (Microsoft/Apple).
- Cloud Platforms: Basic knowledge of Microsoft 365 or Google Workspace.
- Certifications: Equivalent to CompTIA A+ or comparable experience.
- ITIL: Familiarity with ITIL methodology and a service desk ticketing system (e.g., ServiceNow) is a plus.
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Safeguarding Compliance
This role is exempt from the Rehabilitation of Offenders Act 1974, and DBS checks are mandatory for all successful candidates, along with relevant pre-employment screenings.
What’s On Offer?
A competitive salary plus a comprehensive benefits package:
- Core Benefits:
- Private medical healthcare.
- Life assurance.
- Group Personal Pension Plan (with enhanced contributions).
- Voluntary Perks:
- Extra annual leave.
- Dental plans.
- Health assessments.
- Cycle-to-work schemes.
- Referral Rewards: Bonus for successfully recommending a colleague or family member to RM.
Diversity & Inclusion
RM is committed to diversity and inclusion, fostering a workforce that reflects the global education community. We encourage everyone to bring their authentic selves to work and strive for an invisible recruitment process.
Need support during the application or interview process? Contact recruitment@rm.com.
Immigration Note
Unfortunately, we are unable to offer visa sponsorship for this role.
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