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Support Line Coordinator, CHM
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Support Line Coordinator, CHM
Support Line Coordinator
Contract: Fixed Term Contract until 31 March 2027
Hours: Part time (0.4 FTE), 14 hours per week (days to be agreed)
Location: Milton Keynes, MK6 The employer offers hybrid working with the expectation of three days per week in the office.
Salary: £36,090 per annum, pro rata (£14,436 per annum for 14 hours per week)
Thank you for your interest in joining this special charity!
About The Employer
This charity is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life and that means the life they choose, a life that has the same opportunities as everyone else. The organisation is the expert guiding voice for life after spinal cord injury.
About The Role
The Support Line Coordinator is responsible for:
- Delivering, maintaining and expanding the organisation’s Support Line service
- Updating and developing new factsheets and service user education materials when required
- Supporting the case workers/advocates with CHC and social care enquiries
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As a key link between SCI (spinal cord injury) individuals, the employer and partner services, the role involves:
- Referring SCI people and their families to the organisation’s clinical/health expert support teams, support network, and advocacy services
- Supporting fundraising, campaigns and communications
- Ensuring callers to the Support Line are provided with:
- Up-to-date, specialist information
- In-depth support where required
The Support Line Coordinator is often the first point of contact, so they will ensure all callers are linked in with the organisation’s network of support. Additional responsibilities include:
- Using data and case studies to identify emerging trends and issues faced by those they support
Benefits
- Annual leave: 28 days per holiday year plus bank holidays (increasing to 30 days after two years of service, pro-rated for part-time employees)
- Access to Group pension scheme (6% employer contribution)
- Access to Group life assurance scheme
- Access to Healthcare cash plan
- Access to discounted gym membership
- Access to Employee Assistance Programme (EAP)
- Employee volunteer days
- Free car parking
- Investing in staff development – all members are encouraged to discuss their development plans and aspirations with their line manager, with a budget available for talent development
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Additional Notes
The organisation values diversity and is committed to creating an inclusive and supportive environment. They strive to represent the communities they serve and are an equal opportunity employer, considering applicants regardless of:
- Race
- Age
- Ethnicity
- Religion
- Sexual orientation
- Gender
- Gender identity
- Family or parental status
- Disability status
No agencies please.
Closing date: 9am, Monday 6 July 2026 Interview dates: 9 and 14 July 2026 in Milton Keynes
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