Spinal Injuries Association
Support Line Coordinator
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Support Line Coordinator
Contract: Fixed Term Contract until 31 March 2027 Hours: Part time (0.4 FTE), 14 hours per week (days to be agreed) Location: SIA House, Milton Keynes (MK6). Hybrid working with expectation of three days per week in the office. Salary: £36,090 per annum (pro rata at £14,436 per annum for 14 hours per week)
Thank you for your interest in joining our special charity!
About Us
The Spinal Injuries Association is committed to a singular vision: a fulfilled life for everyone affected by spinal cord injury.
Everyone has a right to live a fulfilled life—a life chosen by themselves, with the same opportunities as everyone else. We are the expert guiding voice for life after spinal cord injury.
About the Role
The Support Line Coordinator will be responsible for:
- Delivering, maintaining, and expanding the organisation’s Support Line service
- Updating and developing new factsheets and educational materials as required
- Supporting case workers/advocates with Clinical Health Care (CHC) and social care enquiries
- Facilitating connections between individuals with spinal cord injuries (SCI), the SIA, and partner services
- Referring SCI people and their families to specialist clinical health/health expert support teams, support networks, and advocacy services
- Supporting fundraising efforts, campaigns, and communications
- Ensuring callers to the Support Line receive up-to-date, specialist information and offering tailored support when needed
- Acting as the first point of contact and linking callers to SIA’s broader network of support
- Analysing data and case studies to identify emerging trends/issues among those supported by SIA
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Key responsibilities include:
- Salary-related compliance with maintaining accurate call records and data
- Enhancing the user experience of SIA’s support channels
- Representing SIA in community outreach and promotional activities (e.g., workshops, events)
Responsibilities
- Work collaboratively with team members to improve call logistics and support reproductive quality
- Develop partnerships with external organisations to expand service relevance and reach
- Advocate for inclusive policies and partnerships within SIA’s network
- Support SIA’s overarching mission through every interaction on the Support Line
Requirements
Qualifications:
- Applicants must have lived experience of spinal cord injury, with a deep understanding of SCI challenges and networking dynamics
Skills:
- Excellent communication skills with empathy and patience
- Proven experience managing high-volume caller queries across complex topics
- Ability to research reference insights quickly and with expertise
- Experience with collaborative tools (e.g., Sani CRM systems) as an advantage
- Strong organisational skills with meticulous attention to detail
Desirable:
- Public speaking or workshop facilitation experience
- Professional advocate experience
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Benefits
- 28 days annual leave per year, including bank holidays, increasing to 30 days after two years service (pro-rated for part-time)
- Group pension scheme (6% employer contribution)
- Group life assurance scheme
- Healthcare cash plan
- Discounted gym membership
- Employee Assistance Programme (EAP)
- Volunteer employee days
- Free car parking at SIA House
- Commitment to employee development, with opportunity to discuss personal aspirations and access funding for learning/training
Closing Date and Interviews
Closing date for applications: 9am, Monday 6 July 2026 Interviews: 9 and 14 July 2026 at SIA House, Milton Keynes
Applications and Equity Statement
Interested? [Apply now](insert link if applicable) for this role—apply through their website.
At SIA Hall, we value diversity and are committed to inclusion, fostering a culture that reflects the diversity of the communities we serve. We welcome all candidates, including those from underrepresented backgrounds, and welcome applications regardless of:
- Age
- Ethnicity
- Gender
- Gender identity
- Religion
- Sexual orientation
- Disability status
- Family or parental status
No agencies please. Applications are reviewed on their merit alone.
Apply soon and take the next step in supporting an inclusive future for those with SCI.
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