Betsi Cadwaladr University Health Board
Support Medical Secretary
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Job Overview
An exciting opportunity has arisen for a Band 2 Support Medical Secretary to join the Acute Paediatrics Admin Team at Ysbyty Gwynedd, Bangor.
The post holder will provide an accurate, confidential, and supportive administration service for patients, clinical teams, carers, and internal and external agencies (e.g. Local Authority, Third Sector, CAIS) in order to:
- Provide a safe and efficient patient pathway
- Provide information and appropriate support to families and carers
The post holder will provide an efficient, high-quality administration service to support the medical secretary team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
This challenging position requires someone who is a team player, flexible, organized, and able to work well under pressure. The successful candidate will need to have experience within an administrative role and hold the following qualifications:
- GCSE Maths and English at grade C and above or equivalent.
- NVQ level 3 or equivalent knowledge and experience or willing to work towards.
- L2 RSA/OCR or equivalent experience.
The successful candidate will possess good communication and customer service skills, be organized, and have the ability to prioritize their workload and meet deadlines. The successful applicant will be computer literate, and previous experience within the NHS environment could be an advantage. The successful candidate will possess good audio typing skills.
The post holder will be required to work using their own initiative, managing their own workload as well as being part of the admin team providing cover to colleagues where needed.
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Working for our organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organization in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favorably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- Good standard of general education/(GCSE maths and English at grade C) and above or equivalent
- NVQ level 3 or equivalent knowledge and experience or willing to work towards
- L2 RSA/OCR or equivalent experience
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Desirable criteria
- IT-related qualification (CLAIT plus or ECDL)
- NVQ Customer Service L2
- L2 Medical terminology
- Statutory and Mandatory training as per Health Board policy
Experience
Essential criteria
- Knowledge of a range of administrative processes
Desirable criteria
- Experience of working in an office environment
- Experience of working within the NHS
Skills
Essential criteria
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
- Excellent customer service skills
- Flexible and adaptable to changing service demands
- Ability to meet deadlines
- Good organizational skills
Desirable criteria
- Proficient in the use of Microsoft Office applications
- Experience of using patient administration systems
- Experience of organizing meetings/activity
Knowledge
Essential criteria
- Ability to work to established policies, service level agreements, and key performance indicators
- Evidence of continual personal development
- Knowledge of secretarial role including progress chasing
Desirable criteria
- Knowledge of NHS Organizations
Personal qualities
Essential Criteria
- Good team-working ethic
- Approachable/friendly
- Confident manner
- Reliable
- Develops own practice through reflection and learning
- Empathetic
Other
Essential criteria
- Able to travel to meet the requirements of the post
Desirable criteria
- Welsh Language Speaker
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