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University Hospitals of North Midlands NHS Trust

Support Medical Secretary

Stoke-on-Trent
Posted about 19 hours ago
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At present, University Hospitals of North Midlands is unable to offer visa sponsorship for Band 2 to Band 4 roles, as these positions do not meet the minimum salary and skill thresholds required under UK Visas and Immigration (UKVI) regulations.

Role Overview

The successful candidate will be required to support in the delivery of a comprehensive administrative service. This will involve inpatient and outpatient waiting list management for a specialty, Medical secretary to Cardiothoracic consultants, in accordance with the Patient Access Policy, communicating appointments and admission related information to patients and carers, and typing correspondence within performance targets as appropriate.

Key Responsibilities

  • Based at a UHNM site
  • Allocated a Consultant(s)
  • Support for the MDT Coordinator
  • Support the Team Leader Medical Secretary in the delivery of a comprehensive administrative service to a specialty team
  • Management for, communicating appointment and admission related information to patients and carers, and/or typing correspondence as appropriate

Duties

This role is a medical secretary role and includes all office duties, typing letters, clinic alterations, answering telephone calls, using software packages such as Microsoft, Careflow, IPortal, along with other office-based duties. This is not an exhaustive list of roles and responsibilities.

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Skills and Experience Required

  • Excellent communication skills
  • Outstanding empathy and compassion
  • Able to use their own initiative
  • Organisational Skills
  • Experience of UHNM hospital systems e.g. Careflow, e-referrals, iportal
  • Experience of Microsoft Office packages
  • Clinical typing experience
  • Understanding of clinics and appointments

About Us

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

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All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by our staff, patients and carers, and that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Contact Information

For further details / informal visits contact:

  • Name: Amy Sherwin
  • Job title: Operational Services Manager
  • Email address: amy.sherwin@uhnm.nhs.uk
  • Telephone number: 01782 671272
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Skills

Communication Skills
Empathy
Compassion
Organizational Skills
Administration Duties
Microsoft Office
Clinical Typing
Patient Access Policy
Appointment Management
Typing Correspondence
Telephone Skills
Software Packages
Careflow
e-Referrals
iPortal

Location

Stoke-on-Trent, England, United Kingdom

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