The Shrewsbury and Telford Hospital NHS Trust
Support Medical Secretary - Medicine Division
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Exciting Opportunity: Support Medical Secretary
An exciting opportunity has arisen for a Support Medical Secretary to provide a valuable support service to the medicine division at The Royal Shrewsbury Hospital. The post is Band 3 and the successful candidate will be working 37.5 hours per week.
You will be able to demonstrate good communication skills, flexibility, and reliability and have an organized approach to work. Working alongside other Medical Secretaries, the post would provide an excellent opportunity for development and progression for a motivated candidate.
Qualifications:
- You will hold RSA level 3 or equivalent.
- You must possess excellent audio typing skills.
- Educated to GCSE level or equivalent.
The post holder will produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription. You will also be required to respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive, and difficult enquiries. The successful applicant will gain valuable experience within a busy Medical Secretaries office and will provide an excellent opportunity for development and progression for a motivated candidate.
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Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
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By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
The successful applicant will join a busy team currently comprising Higher Level Medical Secretaries and Support Medical Secretaries. The post holder is a pivotal person in the patient’s relationship with the hospital, the clinical team, and the Consultants. The team supports each other to organize the workload of the Consultants within the department and ensure that an efficient service is provided.
For Further Details / Informal Visits
Contact:
- Name: Julie Edwards
- Job Title: Medical Secretary Supervisor
- Email Address: j.edwards3@nhs.net
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