The Shrewsbury and Telford Hospital NHS Trust
Support Medical Secretary - Medicine Division
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Job Overview
An exciting opportunity has arisen for a Support Medical Secretary to work within the medicine division based at The Royal Shrewsbury Hospital, Shrewsbury.
- Fixed term and Secondment considered. Please have agreement from your line manager to support before applying.
- Duration: 9 months
- Hours: 37.5 hours per week, across Monday to Friday.
The post holder will join a team of Medical Secretaries who organise the workload of the Consultants within the department and ensure that an efficient service is provided.
Qualifications and Skills
- Educational Requirements: 4 GCSE's (grades 9 - 4 or C - A) or equivalent.
- Skills: RSA stage 3 typing, word processing (or have equivalent experience) and knowledge of MS Office.
- Key Abilities:
- Ability to plan and prioritise a varied workload.
- Good interpersonal skills.
- Ability to communicate with a variety of staff groups at all levels.
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Main Duties of the Job
- Produce accurate clinical and general correspondence, regularly using complex and sensitive medical terminology from audio transcription.
- Respond to telephone calls from anxious and distressed patients, responding appropriately to contentious, sensitive, and difficult enquiries.
- Gain valuable experience in the day-to-day management of a busy Medical Secretaries office.
Working for Your Organisation
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
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Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
The successful applicant will join a busy team. The post holder is pivotal in the patient’s relationship with the hospital, the clinical team, and the Consultants. The team supports each other to organise the workload of the Consultants within the department and ensure that an efficient service is provided.
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