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Support Officer
Support Officer – Permanent Job Description
Job Title: Support Officer
Contract Type: Permanent
Salary: £29,713.46 per annum
Working Hours: 37.5 hours per week
Working Pattern: Monday–Friday shifts including
- 9am–5pm
- 1pm–9pm
Location: Greenwich Mental Health, Greenwich, Kent
About the Role
If you share our values and are passionate about making a difference at Riverside, please apply. We recruit based on potential, not just experience—so feel free to apply even if you don’t meet every criterion.
Note: Whilst we accept applications from individuals with valid UK work permission, we will no longer sponsor visas for this role.
The Impact You’ll Make
As a Support Officer, you’ll:
- Provide tailored support to customers, including connecting them with employability coaches and benefits teams.
- Help clients manage finances, secure permanent housing, and rebuild confidence.
- Maintain comprehensive records— تجمع إلى shuffle بين ساعة'administrationahi and meaningful support.
This role is rewarding but challenging—requiring resilience, empathy and the ability to switch off work outside working hours.
About You
We’re looking for candidates who:
- Have experience supporting vulnerable people.
- Can deliver structured, risk-informed interventions.
- Are collaborative, empathetic and resilient, with a solutions-focused mindset.
- Understand complex needs, whether through lived experience (e.g., homelessness, addiction) or professional work.
- Can adapt to flexible schedules, including lone working when required.
Why Work at Riverside?
Riverside is a housing association dedicated to helping people live fulfilling lives. For 90 years, we’ve empowered communities through 75,000+ affordable homes, employment support, social care, and retirement living.
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Benefits:
✔ Competitive salary & generous pension ✔ 25 days holiday + bank holidays ✔ Flexible working options ✔ Investment in personal/career development ✔ Cutting-edge technology training ✔ Comprehensive benefits package
Our Values: Diversity & Inclusion
We are an inclusive organisation, with a strong commitment to accessibility. Riverside is a Disability Confident Employer and offers a guaranteed interview scheme for applicants disclosing disabilities (provided they meet key role requirements).
Application tip: Apply early—vacancies may close before the deadline.
Role Profile
Supporting Customers
Our approach incorporates Psychologically Informed Engagement (PIE) and Trauma-Informed Care to guide customers towards independence:
- Co-produce personalised support plans (collaborating with families/support networks).
- Conduct regular risk plan reviews (post-incidents or significant life changes).
- Facilitate goal setting and life skill development.
- Assist with practical/living needs (e.g., tenancy, repairs, healthcare).
- Connect individuals to employment, education, and training, removing barriers.
- Signpost to external resources (food banks, community networks).
- Prepare clients for permanent housing and financial independence (budgeting, benefit maximisation).
- Monitor healthcare needs, ensuring proper professional engagement.
- Oversee medication management, fostering client autonomy.
- Lead groupwork initiatives where applicable.
- Uphold safeguarding principles—identifying/responding to risks and escalating appropriately.
- Maintain clear, strength-based customer records electronically.
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Service Delivery
- Manage customer referrals and assessments.
- Lead income haugh macarono housing support, including debt management.
- Collaborate locally to create holistic linkages for residents.
- Perform property health & safety checks, including cleaning/preparation tasks.
- Address adjutationsalar situations tactfully, balancing individual needs with service safety.
- Use a Lone Worker system when required.
*Additional.
- Flexible hours beyond "office" times.
- On-site travel within defined areas.
- Must align with Riverside’s code of conduct (e.g., safeguarding, GDPR, dignity at work).
- Contribute to team meetings, supervisions, and coaching sessions.
- Commit to ongoing training for safety and growth.
Person Specification
Essential:
- Understanding of the barriers facing diverse/vulnerable groups (including complex needs).
- Risk management and support delivery.
- Collaborative, emotionally intelligent with a can-do attitude.
- Conflict resolution experience.
- Decision-making autonomy with proactivity.
- Administrative/IT competence (special reports, data entry).
Desirable:
- Trauma-informed or psychological support knowledge/approach.
- Experience in challenging environments (proracis work, balancing multiple priorities).
- Benefits/entitlement systems knowledge.
- Familiarity with care and housing support sectors.
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