Taff Housing
Support Officer TAFF176
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Support Officer – £28,264 per annum
About the Role
We seek caring and compassionate colleagues to provide purposeful, outcome-focused support to young people living at Ty Parc, our new supported accommodation project in Abergavenny. This is an opportunity to shape a new service from the ground up.
Every young person deserves the chance to take their next steps with confidence. As a Support Officer, you’ll play a vital role in helping five care-experienced young people aged 16+ create sustainable, positive changes in their lives.
What We Believe
We believe good support is built through positive relationships. This means working with young people rather than for them. You’ll help craft a safe, supportive environment where residents feel:
- Listened to
- Respected
- Empowered to reach their goals
This role is meaningful but challenging—no two days will be the same. You’ll provide trauma-informed support, helping young people rebuild trust, confidence, and stability at their own pace. At Taff Housing Association, we work in a psychologically-informed way, even when the work involves difficult emotions.
We’re a team that embraces individuality. Together, we foster a culture that’s supportive, inclusive, and welcoming.
What You’ll Do
You’ll be fundamental to the daily operation of Ty Parc, focusing on a small cohort of care-experienced young people transitioning toward independence. Key responsibilities include:
- Assessment, planning, and risk management – Lead support strategies and help young people set SMART goals for their future.
- Pastoral support – Foster trusting relationships with residents, tailoring interventions to their needs while maintaining confidentiality and safety.
- Team leadership – Line-manage support assistants, ensuring they feel confident and equipped to deliver trauma-informed care. You’ll also model this approach in your own work.
- Incident and crisis response – Rotate on-call duties to support the 24/7 service, responding to safety concerns and escalating issues as needed.
- Workshops and activity delivery – Coordinate activities and workshops to improve residents’ independence, wellbeing, and life skills.
- Collaboration – Work with partner agencies to coordinate support and share updates securely.
- Note-taking and reporting – Maintain detailed, timely records of resident interactions and communicate risks clearly across the team.
- Multi-disciplinary meetings – Attend sessions with external agencies to safeguard service users and improve best practices.
- Safeguarding compliance – Follow protocols for child protection and health & safety, adhering to visitors’ policy to protect everyone in the project.
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What You’ll Bring
- A commitment to a psychologically and trauma-informed approach in supported accommodation settings.
- Strong skills in assessing residents, creating tailored support plans, and following through with SMART objectives.
- Experience in (or an enthusiasm for) risk assessment, incident management, and safeguarding.
- Discretion and professionalism in handling sensitive, confidential information.
- Ability to work independently but collaboratively within a small team—as residents may need backup, too.
- Exceptional communication skills to liaise with colleagues, agencies, and residents effectively.
- A willingness to learn: training, supervision, and support opportunities are provided to help you grow.
- Optional but advantageous: experience working with care-experienced young people, under 18s guidance system (UGS) arrangements, or housing support.
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Why Join Taff?
We’re invested in your development and success in this role. You’ll benefit from:
- Employee Assistance Programme (EAP) for personal/career support.
- Clinical supervision for mental health and wellbeing discussions.
- Regular training & development to deepen your skills in trauma-informed care.
Key Dates & Next Steps
Closing Date: Monday, 6th July 2026 Interview Date: Monday, 13th July 2026
For further details, please see the [Support Officer Job Pack].
We’re committed to diversity, inclusion, and equal opportunities. Apply here and don’t forget to complete the [Equal Opportunities Form]—it allows us to track equality nationwide and ensure fairness.
Have questions in advance? Contact Sally Evans at [sally.evans@taffhousing.co.uk]. We’re happy to help!
Applications, opening soon: [Follow instructions in online form]. Ready to take the next step? Scroll down to apply.
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