University Hospitals of Derby and Burton NHS Foundation Trust
Support Secretary
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Support Secretary
Community Medical Secretary Assistant – Staffordshire
About the Role
An exciting opportunity has arisen to join the Staffordshire Community Secretarial Team, providing essential support to Medical Secretaries across various NHS services.
The role will involve:
- Supporting clinical correspondence handling
- Telephone management, message taking, and query resolution
- Maintaining departmental clinical records and filing systems
- Performing case note maintenance and ensuring accurate documentation
- Effective liaison with wards, departments, patients, and healthcare providers
- Monitoring a generic departmental email account
Flexibility will be key, as the role requires occasional cross-site working between Sir Robert Peel Community Hospital and Samuel Johnson Community Hospital.
Responsibilities
- Typing clinical correspondence in an accurate and timely manner
- Answering phones, taking messages, and resolving patient/enquiry queries
- Assisting with filing and record-keeping, ensuring smooth departmental operations
- Performing regular case note maintenance and ensuring compliance with filing protocols
- Acting as a first-point liaison between medical teams, wards, and patients
- Monitoring and responding to an NHS email inbox efficiently
- Collaborating with medical secretaries, consultants, and cross-site teams where necessary
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Requirements & Attributes
- Strong teamwork mentality and ability to work both independently and collaboratively
- Excellent communication skills, both written and verbal
- Ability to prioritise workloads under pressure
- Willingness to learn and adapt to NHS practices
- Typing proficiency for clinical documentation (skills training provided if required)
A priori NHS experience is advantageous, but is not essential to apply.
Key Dates & Deadlines
- Closing date for applications: 9 July 2026
- Interview date: 23 July 2026
Why Join Us?
Staffordshire NHS is a trusted community-focused organisation, dedicated to providing "Exceptional Care Together" through our core values of Compassion, Openness, and Excellence.
We offer: ✔ Professional and leadership development opportunities ✔ Support from recruitment through onboarding and beyond ✔ Staff benefits, including:
- Employee Assistance Programme
- Discounted gym memberships
- On-site fitness classes
- Staff car schemes
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Key Facts About UHDB (Staffordshire NHS)
✅ One of the busiest trauma & orthopaedic outpatient departments in England ✅ Covers 9 busiest emergency A&E networks ✅ 3rd-largest daily A&E caseload nationally (~1,115 patients/day) ✅ 57 operating theatres, facilitating 33,700+ scheduled operations annually
We are also part of a NHS research trust, offering varied opportunities for staff involvement in clinical trials.
How to Apply
For further information or to discuss the role informally, contact:
-
Julie Bailey Team Leader – Medical Secretary ✉ Julie.Bailey24@nhs.net 📞 +44 (0)1283 511511
-
Emma Clamp Service Coordinator ✉ emma.clamp@nhs.net
We encourage you to reach out if you have questions—informal conversations are optional but welcome to help determine if this role is the right fit.
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