Support Secretary *INTERNAL ONLY POST*

Job Overview

INTERNAL ONLY POST

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

This job is about helping a busy medical team by doing important office work.

• You will type letters and notes using a computer, sometimes by listening to recordings.
• You will answer phone calls and help patients who may be worried or upset.
• You will help keep patient records safe, tidy, and easy to find.
• You will work with other teams and make sure messages and tasks are shared properly.
• You will help keep the office running smoothly and support your team when needed.

Main duties of the job

• Using Microsoft Office application, produce clinical correspondences with audio transcription. To include communication to General Practitioners and other health professionals, clinical letters, notes, and discharge summaries.
• Respond to telephone calls from anxious and distressed patients, resolving problems, when possible, in a professional and competent manner.
• Ensure all queries from colleagues and external organisations are dealt with quickly and effectively in the department, producing file notes as necessary.
• To promote the implementation and adherence of agreed policies, procedures, and protocols.
• Ensure the smooth running of the office/team including the assessment of priorities and the initiation of preparatory action.
• Opening and dealing with incoming correspondences as appropriate.
• Photocopying, general office duties and the use of PAS (Patient Administration System) when necessary.