The Shrewsbury and Telford Hospital NHS Trust
Support Secretary to General Surgery
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Support Secretary to General Surgery
Support Medical Secretary – General Surgery Team
About the Role
We are seeking to appoint a Support Medical Secretary within our General Surgery team at the Community Diagnostic Centre.
The ideal candidate will provide efficient and reliable secretarial support for the PRH site, working closely with our Gastroenterology and Breast teams. You will deliver a comprehensive support service with strong prioritisation skills, ensuring deadlines and targets are met consistently.
This is a critical role that involves providing essential administrative assistance to a busy medical team.
Key Responsibilities
- Clinical Support:
- Type written correspondence (letters, reports) from dictated recordings for the surgery team
- Maintain accurate and secure patient records, ensuring they are organised, accessible and confidential
- Reception & Communication:
- Field telephone calls, offering compassionate support to patients who may be fraught, anxious, or stressed
- Manage outgoing and incoming communications effectively, including faxing, emails, post, and appointments
- Administrative Co-ordination:
- Maintain electronic and physical filing systems, including databases in Microsoft Excel and Access
- Produce letters, presentations (PowerPoint), and reports (Microsoft Publisher/Word)
- Team Support:
- Co-ordinate administrative operations to ensure smooth workflow in the medical office
- Collaborate with wider teams, ensuring clear communication and task delegation
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Core Skills & Requirements
- Technical Proficiency:
- Full proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Access)
- Ability to adapt to additional software as necessary
- Soft Skills:
- Strong ability to prioritise workload
- Exhibit independent decision-making with sound judgement
- Maintain strict confidentiality at all times
- Demonstrate diplomacy and empathy when dealing with patients or team members
- Experience:
- Previous experience in a medical or clinical support role is essential
- Prior experience in a mental health/breast/gastroenterology setting would be advantageous
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our ‘Poppy’s Promise’ – Values & Commitment
One of the key values of our organisation centres on compassionate care. Every team member—whether clinical or non-clinical—plays a significant role in ensuring that:
- Patients, families, and colleagues are treated with dignity, empathy and respect
- Effective communication is central to safe and high-quality healthcare
- Individual needs, concerns, and circumstances are understood and addressed
Joining our team means committing to upholding these values, ensuring every patient feels:
- Heard
- Respected
- Valued
Contact for Further Information
- Name: Arifa Khan
- Job Title: Medical Secretary Supervisor
- Email: arifa.khan1@nhs.net
- Telephone: 01743 261000 ext. 1532
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location