CITB
Support Services Administrator
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Support Services Administrator – CITB Birmingham (Bircham Newton)
Are you passionate about delivering exceptional customer service and supporting learners on their journey to success? CITB is looking for a proactive and detail-oriented Support Services Administrator to join our team in Bircham Newton, Norfolk.
About the Role
- Job Title: Support Services Administrator
- Location: NCC East, Bircham Newton, King’s Lynn, Norfolk, PE31 6RH Please note: This is a rural location with limited public transport
- Working Hours: Full-time (35 hours per week)
- Working Pattern: Monday–Thursday: 8:45am – 5pm, Friday: 9am – 4pm (5 days in the office)
- Contract: Permanent
- Grade: TM2
- Salary: £28,784 per annum
In this dynamic role, you’ll be at the heart of our training operations, working across multiple teams to ensure smooth administrative processes and a positive experience for learners, colleagues, and visitors.
Responsibilities
Upheld by internal and external stakeholders depend-driven Working in collaboration with colleagues to create seamless workflows Ensuring appropriate coverage during absences Responding promptly and effectively to learner and colleague enquiries Upkeeping a genuinely positive and inclusive learning environment
Key Duties:
- Provide timely and efficient customer service to internal and external stakeholders
- Accurately manage administrative tasks, including learner registration, enrolment, qualification claims, and data updates, in line with awarding body requirements
- Upload learner requirements to systems to enable progression to End-point Assessment (EPA) within set timescales
- Operate internal and external systems in compliance with CITB, funding, and scheme regulations
- Supervise and invigilate learner assessments and exams, ensuring compliance with regulations
- Manage learners’ progression and VFM (Value for Money reports)
- Ensure materials and resources are available and responsive in supporting training programs
- Promote a safe, inclusive, and collaborative work environment
- Flexibility: Be available to travel to other sites (e.g., Erith, Inchinnan) for training or meetings
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Requirements
Qualifications & Experience:
- NVQ Level 3 in Business Administration, Customer Service, or relevant equivalent experience
- Minimum of 3 GCSEs (or equivalent), including Maths and English
- Intermediate proficiency in Microsoft Office (Windows-based systems), with competence in Excel
- Confident database user – previous experience with Aptem LMS is an advantage
- Strong administrative, problem-solving, and organisational skills
- Excellent communication and customer service skills
- Experience in an educational or training setting is a plus
- Understanding of construction training certification schemes is beneficial
Personal Attributes:
- Self-motivated, detail-oriented, and proactive
- Independent when meeting deadlines or moving promptly in fast-paced environments
- A team player with a professional and enthusiastic approach
- Clear ability to interpret and share information succinctly
- Flexible and adaptable to varying project needs and deadlines
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Benefits
To recognise our valued team, we offer:
- Free onsite lunch, parking, and gym
- 25 days holiday + bank holidays
- Christmas shutdown
- An ensured and supportive pension scheme (up to 9% employer contribution)
- Two paid volunteering days per year
- Life assurance
- Employee Assistance Programme
- We Care 24/7 GP service
- Other flexible add-on benefits
Why Join CITB?
At CITB, we are dedicated to shaping the future of the construction industry, empowering learners and professionals across the UK.
You’ll be part of a supportive team that champions collaboration, innovation, and personal growth.
Important Notes:
- Early Applications encouraged – We reserve the right to close vacancies before the stated closing date and review applications on an ongoing basis.
- Safer Recruitment Commitment: CITB is committed to safeguarding vulnerable adults. A DBS (Disclosure and Barring Service) check is required.
- *Online Search: During shortlisting, we may conduct due diligence based on relevant data.
Artificial Intelligence Policy: Any examples or statements must be factually accurate and taken directly from your experience. All applications must be authentic and verified. Plagiarism in any form will result in immediate withdrawal and disciplinary action for internal candidates.
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