How your CV stacks up
Upload your CV to see how well it fits this job role
?%
IT Support Services Agent
Package: Competitive Salary + Benefits Role ID: SF20289 Location: Farnborough (On-site, 37 hours/week)
About QinetiQ and the Role
Are you ready to shape the future? At QinetiQ, we don’t just imagine tomorrow—we create it. From cutting-edge defence technology to ground-breaking innovations, our mission is to empower and protect.
Join us as an IT Support Services Agent at our Farnborough site, working alongside some of the brightest minds in the industry to deliver technical excellence.
The Role
As an IT Support Services Agent, you’ll provide first-line technical support for the organisation’s users across both legacy on-premise and Azure/cloud-based environments. Your day-to-day responsibilities include:
- Responding to incidents, service requests, and IT queries with a focus on customer-centric, high-quality service delivery.
- Troubleshooting hardware, software, network, and account-related issues.
- Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as needed.
- Managing the lifecycle of the corporate iPhone and iPad estate (provisioning, configuration, support, and decommissioning).
- Providing clear, friendly, and professional communication to users of all technical skill levels.
- Documenting resolutions and contributing to the knowledge base.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Deliver first-line IT support via phone, email, remote tools, and IT service management tools.
- Maintain 24/7 coverage through an on-call rotation to provide after-hours support.
- Ensure SC clearance eligibility is maintained (applicants must be vetted accordingly).
Experience & Qualifications
Essential Requirements
- Excellent communication and interpersonal skills with a customer-focused, empathetic approach.
- Ability to work independently and collaboratively within a team.
- Previous experience in an IT support or helpdesk role.
- Strong working knowledge of:
- Microsoft Windows and Office 365
- Active Directory (AD) / Azure AD account administration
- Proficient in following documented procedures and contributing to knowledge articles.
Desirable Qualifications
- ITIL Foundation v4 certification (or willing to obtain).
Farnborough Location
Our Farnborough site features:
- State-of-the-art facilities, including a 5m pressurized wind tunnel with unique UK simulation capability.
- High-energy laser technologies and large-scale research and development projects.
- A dynamic environment where engineers, IT cyber specialists, and other professionals collaborate to deliver future-piece defence solutions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Competitive Benefits
- Matched contribution pension scheme with life assurance.
- Generous holiday allowance (with optional extra days).
- Access to Health Cash Plan, Private Medical Insurance, and Dental Insurance.
- Discounts through our employee portal (Personal Accident Insurance, Travel Insurance, Cinemas, Restaurants, etc.).
- Armed Forces Covenant support and Gold Award Defence Employer Recognition.
- Volunteering opportunities to support charities and the local community.
Why Join QinetiQ?
- Part of a global mission to innovate and take on complex challenges.
- Collaborative, inclusive culture that values diversity and encourages open innovation.
- A workplace where teamwork fuels creativity, blending technology, disciplines, and perspectives toward groundbreaking solutions.
QinetiQ doesn’t just transform industries—we transform the future. Are you ready to be part of it? Visit our Careers Page to learn more.
#UKD #LI-LM1
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills