Tata Consultancy Services
Support Specialist
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If you require any support in completing your application or need this document in an alternative format, please contact the recruitment team at UKI.recruitment@tcs.com or call the TCS London Office on 020 3155 2100. Please include the subject line: “Application Support Request”.
Role: Support Specialist
Job Type: Fixed Term
Location: London (Battersea Office – 5 days per week onsite)
Working Hours: 40 hours per week (Full-time)
Are you looking to provide exceptional end-user support within a fast-paced enterprise environment? We have an exciting opportunity for you - Support Specialist!
Careers at TCS: It Means More
TCS is a purpose-led transformation company, built on belief. We go beyond helping businesses transform through technology—we enable them to make a meaningful difference to the people and communities they serve. Our clients include leading organisations across the UK and globally.
At TCS, it means more—more opportunity to make an impact that matters through challenging projects that demand innovation, collaboration, and thought leadership.
- Be the face of IT support, delivering exceptional customer experiences to end users.
- Work with modern Apple technologies in a dynamic enterprise environment.
- Build valuable technical and customer service expertise while supporting critical business operations.
The Role
As a Support Specialist, you will provide onsite technical support to employees and contractors, ensuring a high-quality end-user experience across Apple devices and workplace technologies. You will be responsible for troubleshooting hardware and software issues, managing incidents through the IT service management process, and delivering professional, customer-focused support. This role requires strong technical knowledge of macOS and iOS environments, excellent communication skills, and the ability to work independently while collaborating with wider support teams.
Key Responsibilities
- Provide technical support to client employees and contractors in person.
- Deliver a high level of customer service and professionalism in accordance with client policies, practices, and expectations.
- Diagnose and troubleshoot technical issues according to client expectations.
- Document issues, troubleshooting steps, and resolutions within the ticketing system.
- Take ownership of support requests from initial contact through to successful resolution.
- Escalate unresolved or complex issues to the appropriate support teams.
- Work independently with minimal supervision while managing multiple priorities.
- Maintain accurate technical documentation and knowledge records.
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Your Profile
Essential Skills & Experience
- Excellent customer service skills.
- Strong troubleshooting and problem-resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation.
- Excellent English-language oral and written communication skills.
- Excellent time management and multi-tasking skills.
- Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment.
- Ability to maintain composure and a customer-service focus in stressful situations.
- Motivation and ability to work as part of a distributed team.
- Conceptual understanding of IP networking and basic network troubleshooting skills.
- Experience providing hardware and software technical support for Apple devices.
- Experience troubleshooting macOS and iOS operating systems, tools, and applications.
- Experience using IT Service Management (ITSM) tools such as ServiceNow.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.
We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
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As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.
If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.
Next Steps:
Application Process
- Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com
- Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.
- Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.
- HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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