Techaxis, Inc
Support Specialist
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We are looking for a Support Specialist
Location: London (Battersea Office – 5 days per week onsite)
As a Support Specialist, you will provide onsite technical support to employees and contractors, ensuring a high-quality end-user experience across Apple devices and workplace technologies. You will be responsible for troubleshooting hardware and software issues, managing incidents through the IT service management process, and delivering professional, customer-focused support. This role requires strong technical knowledge of macOS and iOS environments, excellent communication skills, and the ability to work independently while collaborating with wider support teams.
Your Profile
Essential Skills & Experience
- Excellent customer service skills.
- Strong troubleshooting and problem-resolution skills, with the ability to probe, isolate, and diagnose problems without scripted documentation.
- Excellent English-language oral and written communication skills.
- Excellent time management and multi-tasking skills.
- Flexibility and adaptability to thrive in a dynamic, highly demanding, constantly changing environment.
- Ability to maintain composure and a customer-service focus in stressful situations.
- Motivation and ability to work as part of a distributed team.
- Conceptual understanding of IP networking and basic network troubleshooting skills.
- Experience providing hardware and software technical support for Apple devices.
- Experience troubleshooting macOS and iOS operating systems, tools, and applications.
- Experience using IT Service Management (ITSM) tools such as ServiceNow.
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Key Responsibilities
- Provide technical support to client employees and contractors in person.
- Deliver a high level of customer service and professionalism in accordance with client policies, practices, and expectations.
- Diagnose and troubleshoot technical issues according to client expectations.
- Document issues, troubleshooting steps, and resolutions within the ticketing system.
- Take ownership of support requests from initial contact through to successful resolution.
- Escalate unresolved or complex issues to the appropriate support teams.
- Work independently with minimal supervision while managing multiple priorities.
- Maintain accurate technical documentation and knowledge records.
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Company Description
Techaxis is a UK-based firm that specializes in discovering, engaging, and placing top talent globally, for full-time or contract positions in leadership and mid to senior-level positions for companies in the technology, healthcare, energy, and education space. Techaxis Inc. is headquartered in Northern Virginia, USA. We are ranked #3294 in Inc 5000 and #105 in Inc 5000 DC Metro Series, SWaM, and WBE Certified technology talent search firm.
Equal Opportunities Employer
Our clients provide equal opportunities to all its employees and all qualified applicants for employment, without regard to their race, caste, religion, color, ancestry, marital status, sex, age, nationality, disability, and veteran status. Employees of our client shall be treated with dignity and in accordance with their policy to maintain a work environment free of sexual harassment, whether physical, verbal, or psychological. Employee policies and practices shall be administered in a manner that would ensure that in all matters equal opportunity is provided to those eligible and the decisions are merit-based.
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