Queen Square Recruitment
Support Specialist
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Support Specialist
New Exciting opportunity for the role of Support Specialist Location:London Batter sea office (Office Based) Contract Duration: 6 Months IR35 Status: Inside IR35
The Role Deliver exceptional IT support to employees and contractors by diagnosing, troubleshooting, and resolving Apple device, operating system, and application issues. Ensure seamless customer experience through end-to-end incident ownership, effective communication, ITSM ticket management, and collaboration with specialised support teams.
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Your Profile Essential skills/experience: · Excellent customer service skills · Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation · Excellent English-language oral and written communication skills · Excellent time management and multi-tasking skills · Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment · Ability to maintain composure and customer-service focus in stressful situations · Motivation and ability to work as part of a distributed team · Conceptual understanding of IP networking and basic network troubleshooting skills · Experience providing hardware and software technical support for Apple devices · Experience troubleshooting macOS and iOS tools & applications and operating systems · Experience in using any ITSM tool (e.g Service Now)
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