Utelogy Corporation
Support Technician (EMEA Helpdesk)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
đź“Ť Basingstoke, UK | Hybrid (3 days per week in the office)
Utelogy provides enterprise software for managing, monitoring, and analysing workplace technology environments. We’re looking for a Support Technician to join our growing EMEA operations team, supporting some of the world's leading organisations as they enhance their modern workplace technology estates.
What You'll Be Doing
- Acting as the first point of contact for customer support requests
- Troubleshooting issues across AV, IT, and Unified Communications environments
- Supporting the coordination of driver development requests from intake through release
- Working directly with customers to facilitate testing, approvals, and user acceptance
- Collaborating with internal engineering, support, and customer success teams
- Helping improve processes and service delivery standards
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
- Degree in IT, Computing, or a related field, or equivalent practical experience
- Experience in a technical support or helpdesk environment
- Strong troubleshooting skills across IT, AV, and UC technologies
- Excellent communication and customer-facing skills
- Ability to manage multiple priorities and stakeholders
- A proactive and innovative mindset and desire to learn
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Utelogy?
- Work with global enterprise customers
- Be part of a fast-growing technology company
- Hybrid working model (3 days per week in our Basingstoke office)
- Collaborative and supportive culture
- Access to ongoing learning, training, and development opportunities
If you're looking for a role where you can make a real impact and develop your technical career, we'd love to hear from you.
Apply now or contact us directly for more information.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills