Just Eat Takeaway.com
Support Technician - Enterprise IT Operations
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Position: Support Technician
Department: Enterprise IT Operations
Location: London - 5 days on-site
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
We’re on the lookout for an Enterprise IT Operations Support Technician to join our high-performing team here at Just Eat. In this role, you’ll be supporting our internal end users across a global environment, ensuring everything runs smoothly and efficiently.
If you’re passionate about IT, love solving problems, and want to be part of a fun, dynamic, and innovative team, this could be the perfect opportunity for you!
These are some of the key components to the position:
- Supporting our end users around the globe, ensuring suitable processes are followed and support is in place.
- Ensuring the highest level of service is delivered, high performance and quality is maintained and our end user support experience is valued.
- Input ideas and creativity to the Enterprise IT Operations management team.
- To work within a global environment and team setting.
- The availability, security and scalability of our IT services platform.
- Delivering our services roadmap.
- Techaway function (end user IT support)
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What will you bring to the team?
- 1st or 2nd line role within end user support.
- A good foundation in end user support tools.
- Excellent customer service skills.
- Experience escalating incidents to appropriate teams and collaborating with teams to ensure great outcomes for our users.
- Handling access requests while upholding compliancy standards.
- Good Technical skills in the following:
- Operating systems: Windows desktop 11, Mac OSX and Chrome OS
- Applications: GSuite, Atlassian products (Jira), Slack
- User/Device management tools: Active Directory, Google Admin, Intune, JAMF (desirable)
- Soft skills:
- Excellent written and spoken English.
- Excellent communication skills.
- Excellent organisational skills.
- Willingness and ability to learn - this role requires the ability to learn how to support a wide range of systems and applications.
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At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
Inclusion, Diversity & Belonging
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
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With over 60 million active users across 24 countries, here at Just Eat Takeaway.com we’re a global food tech company, connecting our customers from Amsterdam to Auckland with the food they love.
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