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Support Worker
Support Worker – Permanent [Riverside | Greenwich Mental Health Service]
Job Title: Support Worker Contract: Permanent Salary: £29,713.46 per annum Hours: 37.5 hours/week Schedule: 5-week rolling rota, including weekends & bank holidays Shift Times: 7am–3pm, 8am–4pm, 1:30–9:30pm, or 10am–6pm
Location: Riverside Greenwich Mental Health, Shrewsbury Lane, Greenwich, Kent
About the Role
At Riverside, you’ll be driving meaningful change by providing life-changing support to vulnerable individuals as they rebuild their independence. This isn’t just a job—it’s an opportunity to make a tangible difference through empathy, resilience, and structured empowerment.
As a Support Worker, you’ll:
- Help customers connect with employability coaches, benefits advisors, and other critical resources
- Assist with budgeting, financial planning, and securing more stable housing
- Empower clients to manage daily challenges with confidence and self-reliance
- Maintain accurate, compassionate records and collaborate across teams
- Work in alignment with psychologically informed approaches and trauma-informed care
This role demands passion, adaptability, and the ability to leave work challenges outside the workplace. If you thrive in environments where every effort creates lasting positive impact, read on.
Key Responsibilities
Supporting Customers
- Co-produce bespoke support plans with customers, engaging stakeholders (e.g., family members or external services) and adapting plans for progress and crises
- Conduct regular reviews of support/risks following incidents or significant changes in circumstances
- Help customers develop life skills (financial management, medication autonomy, healthcare navigation) and work towards independence
- Facilitate employability, education and housing pathways, signing them up for benefits and pathways to permanent homes
- Signpost customers to external resources (food banks, community networks) and ensure they’re “tenancy ready” when moving out
Risk Safety & Compliance
- Follow Riverside’s safeguarding, health & safety, and GDPR policies to protect our customers
- Report violations of dignity or risks while balancing individual autonomy with service safeguards
- Use lone worker protocols as necessary while performing duties
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Service Delivery
- Assess and refer customers into the supported service
- Handle financial administration (income collection) and general tenancy support
- Maintain partnerships with healthcare/employment agencies for holistic service delivery
- Assist in room preparation/maintenance, repairs management, and mediations
Administrative & Continuous Learning
- Complete daily tasks like customer records, risk documentation, and operational reports
- Participate in supervisions, team meetings, and reflection sessions
- Embrace ongoing training for best practices in trauma-informed care, policy updates, e.g.
N.B. Additional duties may arise in consultation with your line manager.
About You
This isn’t for the conventional 9-to-5 mindset—it requires creativity, patience, and genuine compassion.
You’ll excel if you:
✅ Empathy meets expertise: Prior experience working with vulnerable populations (e.g., hard-to-reach groups, those with substance use/addiction histories, homelessness, or complex needs) ✅ Proven resilience: Experience handling risk management, incidents, and emotionally challenging situations ✅ Team-driven: Ability to collaborate and lead, while still thinking independently ✅ Flexible player: Prepared to work unconventional hours and in addition to normal office hours – including evening and weekend shifts ✅ Self-sufficient: Lone worker capability, sound digital and administrative skills, real-world problem-solving mindset
áltogether be a vitality for Riverside’s “Our Riverside Way” values
Bonus features (if you’ve done it before):
🔹 Lived experience: Having personally navigated homelessness/addiction brings unique voice and understanding (no experience defeats our “recruit-to-potential” ethos!) 🔹 Sector experience: Prior work in care or recovery settings 🔹 Aptitude for advocacy: Championing programs like systemic benefit advising
Why Riverside?
We’re not just a housing association—we’re neighborhood rebuilders. Through every project, our mission is to turn essential services into life opportunities. Join a team passionate about:
- Making ordinary life extraordinary: Housing isn’t just bricks—it’s relationships, stability, and dignity
- ** Hearts and scales:** Balancing kindness with pragmatism while building 90-year paralonment success across 75,000+ homes)
- Team-driven growth: Pioneering elements like trauma-informed care built on trust, openness, and relentless learner mindset
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The Riverside Difference
- Roles with use: Starting from £29,713, alongside a 15% pension contribution compatible with the Local Government Pension Scheme
- Where work matters: 25 annual days off plus bank holidays counted, true flexible working policies, and tech investments—coding days, mental health resources, and more
- Progression pathways: Resourcing professional development and internal training opportunities
- PEEmployment: Team and individual culture
Diversity & Inclusion
We’re Disability Confident and Guaranteed Interview
- Ethnicity, gender, neurodiversity, background—you belong on our teams. Riverside’s commitment to inclusive hiring means applicants meeting minimum role standards are invited to interview without exception.
- If you’ve experienced a disability (defined broadly), declare it confidentially on appli CXCR, and Riverside Zimbabwe will offer you a competing opportunity.
Application Notes
Time is key – submissions may pause reviewing deadlines, so apply early. Riverside’s recruitment process operates on stup rates; by building rooted in innovation and enthusiasm over lengthy CVs and years of gusto. Attach your:
✔️ CV showing how your past experiences match Riverside’s essentials ✔️ Cover letter (we read these closely!). Feature sticker thoughts about the significant impact you’d hope to make
⚠️ Important: Riverside no longer holds a Sponsor License. Legally, we can’t act as an employer sponsor for new immigration pathways. Applicants may only proceed provided adequate employment eligiblity exists (‘()’.
Before applying, review Riverside’s comprehensive Person Specification for the post via [this link]. Framework for successful candidates = Twin potential + willingness to enter.
❌FAIR NOTICE➡️ No interviews without full application.
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