Together for Mental Wellbeing
support worker Clifton House
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Support Worker at Clifton House
Application Deadline: 31 July 2026
Department: Operations
Employment Type: Full Time
Location: Clifton House Accommodation Service
Reporting To: Daniel Cooper
Compensation: £24,968.26 per annum
Description
At Clifton House, part of Together for Mental Wellbeing, you'll support people experiencing mental health challenges to build confidence, develop independence, and work towards their personal goals. Together has been empowering people to lead independent, fulfilling lives since 1879, with recovery, choice, and person-centred support at the heart of everything it does.
To assist service users to live their best lives by assisting them to exercise choice in order to:
- Improve their mental health and wellbeing
- Reduce loneliness
- Increase social participation
- Work towards goals
- Develop their independence
Working with service users in accordance with the regulations laid down by the Care Quality Commission or the Care Act.
Key Responsibilities
- Establish and maintain relationships of trust with service users, to build engagement.
- Work flexibly with service users and help them set, prioritise, and achieve personal goals, to increase hope, motivation, and ambition.
- Value the lived experience of service users and enable them to use that experience to support each other and improve their experience.
- Carry out assessments and determine urgency of service user needs.
- Work with professionals from other agencies and make onward referrals.
- Carry out risk assessments, in order to keep service users safe and improve the quality of our support.
- Attend placement reviews.
- Work with service users on a 1:1 basis and in groups.
- Assist service users to:
- Navigate the benefits and education systems
- Manage friendships and family relationships
- Manage medication, including supporting people by prompting and/or administering medication according to Together procedures
- Manage their lives by helping with bills, forms, mail, and appointments, accompanying service users to appointments as and when necessary
- Undertake, and assist with, domestic tasks such as cooking and cleaning, ensuring adherence to infection control (training provided).
- Assist service users with personal care as and when required.
- Adhere to the Together policy on lone working.
- Make timely records which are concise, accurate, written for the service user to understand, using Together computer-based systems.
- Write clear word-processed and handwritten reports (training provided) and records in English.
- Participate in mandatory and job-related courses and learning activities.
- Maintain professional boundaries in all aspects of work with service users.
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Skills, Knowledge & Expertise
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- Experience in supporting vulnerable individuals gained from paid work and/or voluntary and/or life experience.
- Minimum of GCSE or Level II qualification in English, or equivalent.
- Basic competence in the use of email and word processing software.
- Able to travel; have access to car/public transport.
- Able to work a varying pattern of shifts on a 24-hour, 7-day-week rota, with notice.
- DBS clearance.
- Demonstrate a non-judgmental attitude and able to be empathetic towards service users and create a trusting environment.
- Able to work in partnership with service users and establish and maintain professional boundaries.
- Able to establish and maintain a safe environment.
- Willing and able to undertake domestic tasks with, and for, service users as necessary.
- Demonstrate problem-solving skills relating to welfare benefits, education, and relationships.
- Open to - and willing to participate in - formal and informal job-related learning.
- Willing and able to collaborate with colleagues and other organisations.
- Able to use email and computerised systems for service user records and reports.
- Able to produce clear records and reports in English.
- Lived experience of mental distress.
- NVQ Level II in Health and Social Care, or equivalent.
Job Benefits
(No specific benefits mentioned in the description)
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