Optimo Care Group
Support Worker - Complex Care and Mental Health
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Support Worker - Complex Care and Mental Health
About the Role
At Stepping Stones Services, we are proud to deliver high-quality, outcome-focused support. We work closely with local authorities, healthcare professionals, and families to provide personalised care across supported living, mental health, and complex care services.
This role has a strong focus on supporting individuals with mental health needs and complex care requirements. You may be supporting individuals with Emotionally Unstable Personality Disorder (EUPD), Non-Epileptic Attack Disorder, Psychosis, Schizophrenia, Bipolar Disorder, alongside other complex needs. Your role will involve:
- Providing consistent, emotionally attuned support
- Assisting individuals in managing distress
- Encouraging emotional regulation and wellbeing in a safe, structured, and compassionate manner
You will operate in line with positive behaviour support, trauma-informed practice, and person-centred care plans to promote stability, independence, and quality of life.
Our PRIDE Values We live by our PRIDE values in everything we do:
- Person-Centred: Putting the individual at the heart of all decisions
- Responsive: Delivering well-planned, flexible, and effective support
- Innovative: Continuously learning and improving our practice
- Delight: Going the extra mile to positively impact lives
- Engagement: Encouraging involvement, choice, and meaningful relationships
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About Us Stepping Stones Services is a trusted and compassionate provider supporting individuals with mental health needs, learning disabilities, autism, physical disabilities, and complex care requirements within their own homes.
Key Responsibilities
- Providing Mental Health Support: Offer emotional support, reassurance, and structure to manage distress, anxiety, and emotional dysregulation.
- Encouraging Independent Living: Assist with daily living skills, such as meal preparation, budgeting, personal care, and routines.
- Medication Support: Administer medication according to care plans and protocols.
- Positive Behaviour Support (PBS): Implement PBS strategies and risk management plans to maintain safety and promote wellbeing.
- Maintaining a Safe Home Environment: Help individuals keep their homes organised, clean, and accessible.
- Community Engagement: Encourage social activities, appointments, and hobbies.
- Fostering Healthy Relationships: Support positive connections with family, professionals, and the wider community.
- Out-of-Home Support: Accompany individuals to appointments, hospital visits, holidays, or other outings.
- Person-Centred Care: Uphold individual choices, preferences, and dignity.
- Reporting and Communication: Provide updates to the Service Manager and ensure compliance with care plans and risk assessments.
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Role Details
- Role Type: Full Time (with Part Time and Bank work available]
- Hours: 16–48 hours per week
- Shift Patterns: Days, Sleeps, and Waking Nights on a rolling rota (Monday–Sunday)
- Location: Rotherham
Desired Skills & Qualifications
Aspiring candidates should demonstrate:
- A caring, patient, and compassionate approach, particularly for individuals with mental health and complex care needs
- Strong communication and emotional awareness skills
- Experience in mental health or complex care (desirable)
- Understanding of person-centred and trauma-informed care
- Ability to work independently and collaboratively in a team
- Flexibility to support individuals in and outside the home
- NVQ Level 2 or 3 in Health & Social Care (desirable)
- Preference of a full UK driving licence
Benefits
- Flexible Working: Full-time permanent contracts with rolling rotas
- Comprehensive Training: Ongoing mental health and specialist skills, including PBS support
- Career Progression: Growth opportunities within a growing organisation
- Supportive Team Culture: Welcoming, experienced team focused on high-quality care
- Employee Assistance Programme: Free, confidential wellbeing support
- Reward Scheme: £500 refer-a-friend scheme
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