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Support Worker
Support Worker
Job Overview
- Contract Type: Permanent
- Salary: £29,713 per annum
- Working Hours: 37.5 hours per week
- Working Pattern: 5-week rolling rota, shifts including weekends & bank holidays (e.g., 7am–3pm, 8am–4pm, 1:30pm–9:30pm, 10am–6pm)
- Location: Greenwich Mental Health, Shrewsbury Lane, Greenwich
The Difference You Will Make
You will support customers in rebuilding their lives through tailored care, such as:
- Connecting them with employability coaches and support agencies
- Assisting with money management, benefits, and finding permanent housing
- Boosting their confidence and independence
- Maintaining structured records and completing administrative tasks
This role demands resilience, empathy, and the ability to cope emotionally while ensuring you maintain boundaries outside work.
About You
Essential Criteria
- Experience working with vulnerable people
- Knowledge of structured support and risk management
- Ability to work flexibly, often in non-standard hours, including lone working
- A caring, empathetic, and resilient team-player mindset
- Comfortable with diverse challenges, including safeguarding, mental health, and complex needs
- Lived experience (e.g., homelessness, addiction recovery) valued but not mandatory
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Desirable (Optional) Criteria
- Familiarity with psychologically informed or trauma-informed care approaches
- Experience in challenging environments with strong organisational skills
- Understanding of benefit systems
- Relevant background in care or support sectors
Why Riverside?
Riverside has been transforming lives for 90 years through housing and social services across the UK, with over 75,000 affordable homes. We champion inclusivity and employer commitment with:
Benefits
- Competitive pay with a generous pension
- 25 days holiday + bank holidays
- Investment in learning and personal development
- Flexible workserver structure, healthy skills and nec-careful relationships
Diversity & Inclusion
- Disability Confident Employer: Guarantees interviews for qualified applicants with disabilities.
- We value diversity in all forms and enforce non-discriminatory practices.
Priority Note:
Applications may close earlier than the deadline—apply asap!
Detailed Role Profile
Support Customers
- Co-create support plans with customers and stakeholders.
- Lead safeguarding reviews and assess risks after incidents.
- Empower customers toward independence through life skills, employment and health management.
- Liaise with external services (food banks, education, careers).
- Track progress via strengths-based digital records.
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Deliver High-Quality Support
- Facilitate referrals and assess new customers.
- Ensure tenancy health & safety through repairs and clean-ups.
- Resolve conflicts fairly, while upholding service standards.
- Partnership-work with community services for holistic care.
- Adhere to House Practices – safeguarding, GDPR, and cash handling.
Key Compliance Points
- Work with Lone Worker Systems when required.
- Prioritise customer safety at all times.
- Compliance with “Our Riverside Way” (values framework).
- Commit to training & career growth.
Additional Responsibilities
- Occasional national travel may be needed.
- Sensitive data protection is mandatory.
- Additional tasks achievable by negotiation with management.
Person Specification Summary
Essential:
- Property barrier awareness for diverse and complex client needs.
- Structured support delivery and risk monitoring.
- Team-oriented approach with empathy & adaptability.
Desirable:
- Training in trauma or psychological care strategies.
- Work environment familiarity with multi-layered support demands.
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