Outward
Support Worker - Supported Living Service - Enfield EN1
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Outward
About outwardsupport
For 50 years, Outward has provided high-quality support and care services to vulnerable adults across London, particularly in North and East London. Originally established to offer alternatives to institutional care by families, the organisation has evolved into a trusted provider of person-centred support for adults with:
- Learning disabilities
- Autism
- Mental health needs
- Complex needs
We support over 1,000 individuals across nine boroughs, driven by our core values: engage, enable, and empower. We partner with clients and their families to promote choice, independence, and inclusion.
As an accredited Living Wage Employer, we commit to paying the Real Living Wage (not the government minimum) to all eligible staff, recognising the value of their work and adjusting with annual updates.
About the Role: Support Worker
We are seeking dedicated, compassionate, and enthusiastic Support Workers for our supported living services. You will assist adults with autism and learning disabilities living in either:
- Their own flats
- Shared accommodation
This hands-on position includes supporting clients with:
- Daily life skills development
- Community access
- Personal care
- Well-being
No prior professional care experience is required. We provide training (including in Positive Behaviour Support, or PBS), and personal experience or a strong desire to support others is equally valued.
This role requires evenings, weekends, and bank holidays on a rota basis.
Key Responsibilities
Supporting People We Serve
- Deliver high-quality personalised support aligned with each individual’s support plans and risk assessments.
- Help clients access community opportunities, develop independence, and achieve personal goals.
- Assist with daily living activities:
- Personal care
- Meal preparation
- Budgeting
- Household tasks.
- Act as a keyworker, building trusted relationships and ensuring structured communication.
- Encourage client participation in care planning, recruitment, and feedback.
- Uphold dignity, respect, and choice in every interaction.
Financial & Contractual Accountability
- Follow financial policies, including proper use of petty cash.
- Ensure value for money across all spending.
- Support clients in financial responsibility, including detecting and reporting financial abuse.
- Accurately record work hours and inform managers of any unPlanned absences.
- Drive client involvement in service development.
- Maintain up-to-date skills through professional development.
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Ensuring Quality Service Delivery
- Maintain safe, person-centred support, including lone working if required.
- Align with support plans, risk assessments, and organisational policies.
- Monitor and report changes in clients’ needs or well-being.
- Complete thorough and accurate records.
- Escalate concerns, risks, or care gaps as needed.
- Provide direct and indirect care across multiple services when needed.
- Offer flexible availability, including evenings/weekends.
Positive Behaviour Support
- Embed a proactive PBS framework that prioritises quality of life, inclusion, and reduced distress.
- Use supportive strategies for individuals exhibiting concerning behaviours.
- Collaborate with clients, families, and professionals in PBS implementation.
- Engage in reflective practice and continuous training for consistent improvement.
Teamwork & Safeguarding
- Collaborate with colleagues, families, and professionals to deliver joined-up care.
- Assist with onboarding new team members (apprentices, volunteers).
- Contribute to team meetings and service innovations.
- Strict adherence to safeguarding procedures.
- Promote health, safety, and well-being, including reporting hazards promptly.
- Represent Outward’s values in all interactions.
This list is not exhaustive; duties may evolve as needed by your line manager.
Requirements & Qualifications
Essential
- Right to work in the UK (UK visa sponsorship is not provided).
- Passion for supporting vulnerable adults to live independently.
- Strong communication and interpersonal skills.
- Ability to build trusted relationships with clients.
- Willingness to assist with personal care.
- Resilience, emotional maturity, and ability to engage with challenging behaviours.
- Competent written and IT skills for accurate record-keeping.
- Flexibility to work evenings, weekends, and bank holidays.
- Commitment to safeguarding, adherence to support plans, and continuous training.
- Access to a smartphone capable of receiving text messages and installing authentication apps.
- Values alignment with Outward’s mission.
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Desirable
- Experience supporting adults with learning disabilities, autism, or complex needs (including unpaid or personal experience).
- Familiarity with Positive Behaviour Support (PBS) or a willingness to learn.
- NVQ Level 2/3 in Health & Social Care.
- Understanding of person-centred planning.
Safeguarding Disclosure
As mandated by regulations protecting vulnerable adults, an Enhanced DBS Check will be conducted for shortlisted candidates. Outward will fully subsidise this process.
How to Apply
If the role resonates with you, please apply with:
- CV
- A covering letter outlining:
- Your motivation
- How your skills align with the role
- Relevant achievements.
- Applications remain open until we receive sufficient qualified candidates. Take initiative; submit early to avoid missing this opportunity.
Career Benefits
- 25+ Annual Leave Entitlement (prorated for part-time).
- Comprehensive Learning & Development Programme.
- Cycle-to-Work Scheme.
- Death in Service Benefits.
- Health Assured Employee Assistance Programme (mental well-being support).
- Eye Care Vouchers.
- Flu Jab Reimbursement (encouraging workplace health).
- Pension Scheme.
- Purchase Additional Annual Leave (optional).
- Refer-a-Friend Reward Scheme.**
Commitment to Diversity & Safeguarding
Outward is an equal-opportunity employer, fostering an inclusive culture for:
- All genders
- Orientation and identities
- Cultural backgrounds
- Disabilities
- Faiths & beliefs
We follow a Disability Confident Commitment and encourage qualified disabled candidates to apply. If you hold a disability as defined by the Equality Act 2010, clearly signal it in your application to secure an Offer of Interview (OOI).
Note: False disability declarations will adversely affect your application.
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