NHS Scotland
Support Worker - Urology Oncology- Single Point of Contact Post
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NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The Role
An exciting opportunity has arisen to join the Urology team within NHS Greater Glasgow and Clyde as a Band 4 Single Point of Contact (SPOC) role within our Prostate Cancer Team.
The postholder will provide consistent communication and support to patients from the point of referral, through diagnosis or exclusion of cancer, and throughout their treatment journey. By acting as a dedicated point of contact, the Cancer Navigator will help ensure that patients have access to timely information, practical support, and guidance, keeping them at the heart of all decisions and actions relating to their care.
This is a key role within a dynamic and progressive service, supporting the implementation of a nurse-led prostate cancer pathway across the North and Clyde sector. The role will also contribute to future cross sector developments and improvement programmes in prostate cancer care across Urology services within NHS Greater Glasgow and Clyde.
The ideal candidate will have experience working in a hospital or similar healthcare setting. Experience within a cancer care environment would be advantageous. They will demonstrate excellent communication and interpersonal skills, along with strong IT literacy, including experience of data capture and complex networked systems. The postholder will have strong organisational skills, a high level of attention to detail, and the ability to prioritise workload effectively. They will be able to remain calm under pressure and respond flexibly to changing priorities. In return, we offer a supportive and forward thinking working environment, ongoing training and development opportunities, and the chance to make a meaningful difference to the lives of our patients and their families.
The interview for this vacancy will take place on the 30th July.
If you are ready for the next step in your career and would like to be part of a specialist team making a real difference, we would love to hear from you. For more information or to arrange an informal visit, please contact Suzi Madden, Lead Nurse for Urology, on 0141 211 8406.
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Duration, Location, and Working Pattern
- Location: Based across within NHS Greater Glasgow and Clyde
- Permanent Contract
- Full-time (36 hours per week) and Part-time (18 hours per week) available
- Shift pattern: Monday to Friday, 9am to 4.30pm
Key Responsibilities
- Providing a dedicated point of contact for patients and their families
- Offering practical advice, support, and signposting throughout the patient journey
- Coordinating appointments in a timely and efficient manner
- Liaising closely with the Prostate Cancer Specialist Nursing Team and wider multidisciplinary team
- Improving the patient journey and overall experience of care
- Supporting timely access to services
- Monitor both patient experience feedback and cancer diagnostic and waiting time targets
Knowledge, Training, Qualifications and/or Experience Required
- Educated to diploma level or equivalent experience.
- Vast administrative and organisational experience of dealing with non-routine and complex problems.
- Ability to learn and assimilate information quickly to meet deadlines by prioritising and multi-tasking.
- To have awareness of limitations and boundaries.
- Ability to collect data and input electronically.
- Ability to have calm and reassuring interpersonal skills when speaking with patients and carers.
- Ability to deliver information programme to individuals and large groups as required.
What We Offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
As an NHS Scotland employee, you will be entitled to:
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays
- Membership of the NHS Pension Scheme, including life insurance benefits
- Development opportunities including study bursaries, e-learning and classroom-based courses
- Enhanced pay for working public holidays
- NHS discounts on a wide range of goods and services
- Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
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For an informal discussion, please contact: Suzi Madden, Lead Nurse for Urology, on 0141 211 8406 or suzanne.madden@nhs.scot
Details on How to Contact the Recruitment Service and the Recruitment Process
This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.
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