Places for People
Supported Housing Officer
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Supported Housing Officer
Housing & Tenancy Manager – Supported Housing
At Places for People, we hire People, not numbers! If you resonate with our mission, apply—you could be the right fit for us.
We value candidates who embody our People Promises: ✔ Do the right thing ✔ Are enthusiastic and motivated to grow ✔ Believe in Community spirit ✔ Are respectful and passionate about their work
As the UK’s leading Social Enterprise, we foster fostering inclusive, thriving communities for both our customers and employees.
About the Role
This role delivers end-to-end housing and tenancy management across supported housing schemes. Key responsibilities include:
Core Responsibilities
- Act as the main point of contact for residents
- Oversee tenancy start-ups, occupancy, move-ons, and re-lettings
- Provide intensive support to individuals with complex needs
- Balance enforcement with a supportive approach to sustain tenancies
- Manage rent accounts and arrears
- Oversee allocations and voids
- Address anti-social behaviour and tenancy breaches in compliance with policy
- Ensure health, safety, and compliance standards are met
- Collaborate with internal and external partners
- Coordinate delivery of high-quality housing services
- Maintain accurate records and performance data
The role demands executional excellence, ensuring safe, effective housing and positive resident outcomes.
About You
Essential Criteria
- Proven experience in housing and tenancy management, ideally within supported or vulnerable housing
- Deep understanding of relevant legislation, including:
- Tenancy enforcement
- Anti-social behaviour
- Safeguarding
- Excellent communication and interpersonal skills to engage effectively with diverse, complex-needs residents
- Strong IT proficiency for case management, accurate record-keeping, and clear documentation
- Ability to manage a diverse workload, prioritize effectively, and work flexibly to meet service demands
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траuma-Informed Practice Commitment
Places for People prioritizes safe, supportive environments for those affected by trauma. We expect candidates to:
- Recognise signs and symptoms of trauma
- Practice empathy and respect in interactions
- Use trauma-informed language
- Champion choice, autonomy, and collaborative empowerment
Why Join Us?
Places for People offers a unique blend of purpose, challenge, and rewards in a dynamic, diverse, and progressive organisation.
Benefits Package
✅ Competitive salary with annual reviews ✅ Pension contributions matching up to 7% ✅ Generous holiday allowance (up to 35 days, with options to buy/sell leave) ✅ Cashback plan for healthcare costs (up to £500 saving annually) ✅ 2% performance-related bonus scheme ✅ Training and professional development opportunities ✅ Exclusive discounts (retail, cinema, travel)
Your Next Steps
If you meet the criteria and want to advance your career:
- Apply via our 5-minute process—upload a CV and a supporting statement outlining how you align with the role.
- For queries: Email the recruitment team.
Guaranteed Interview Schemes
We are committed to diversity and inclusion:
- Disabled, neurodivergent, or Armed Forces applicants who meet the essential criteria qualify for a guaranteed interview.
- Let us know in your application if you’d like to be considered.
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Accessible/Reasonable Adjustments
Our recruitment process is designed to be inclusive. Request adjustments by contacting us beforehand to ensure you perform at your best.
Customer Support
If you are a Places for People customer seeking help with your application, contact our Skills & Employment Team.
Note: Priority allocations apply if we receive an overwhelming volume of applications—apply early to avoid missing out.
Technical Note for Mobile Applicants
Ensure your CV is stored in the cloud (Google Drive, OneDrive, or Dropbox) for seamless uploads.
Flexible Working
We’re proud of our supportive culture. Spend a moment in your interview to discuss any flexibility needs:
- Reduced hours
- Flexible start/finish times
- Compressed hours
Key Commitments
1. Safeguarding
At Places for People, safeguarding is everyone’s responsibility. We protect children, young people, and adults at risk from harm through:
- Robust policies and procedures
- Pre-employment checks, including DBS (Disclosure and Barring Service) checks
By joining, you’ll contribute to our culture of accountability.
2. Support for Armed Forces Personnel
We uphold the Armed Forces Covenant. We guarantee interviews to:
- Serving/former military personnel
- Reservists
- Military spouses/partners
- All prospective candidates who meet the essential criteria
3. Disability Confident
As a Disability Confident Employer (Level 2), we empower and retain employees with disabilities. Disabled candidates meeting criteria qualify for guaranteed interviews.
End of Job Description
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