Lifeways Group
Supported Living Manager - Leicester
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Location: Leicester (LE5) – overseeing a Supported Living service and Outreach Care provision
Salary: £32,250 – £43,500 per annum + Bonus Scheme
We are looking for an experienced Service Manager to lead a service in Leicester currently in a period of recovery and improvement.
This is not a steady-state role. The focus is on stabilising the service, bringing structure, supporting the team, and making sure the service is running safely and consistently day to day.
You will play a key role in ensuring the people we support receive safe, consistent, and high-quality care, while we continue to strengthen leadership across the area.
Job Description
What you’ll be doing
- Taking full responsibility for the day-to-day running of the service
- Stabilising staffing, rotas, and team structure
- Supporting teams to deliver safe, consistent, person-centred care
- Addressing quality and compliance gaps, including CQC actions
- Leading on safeguarding, MCA and DoLS
- Managing team performance, including:
- Supervisions
- Investigations
- Performance improvement
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What we’re looking for
- Experience as a Service Manager / Registered Manager in a regulated care setting (supported living, residential, nursing, domiciliary or similar) – all backgrounds considered
- Strong knowledge of:
- CQC standards and compliance
- Safeguarding
- Mental Capacity Act (MCA) / DoLS
- People management and HR processes
- A hands-on leadership style
- Able to step into a service, assess quickly, and get a clear grip of what’s needed
What to expect
The service is currently in recovery, so there is a need to:
- Re-establish consistency
- Support teams through change
- Manage operational pressures
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You will be expected to take ownership and lead from the front. You won’t be on your own — there is support from central teams (HR, Quality, PBS, Finance) and experienced turnaround managers — but day-to-day leadership sits with you.
Why this role
- Opportunity to make a genuine, visible difference
- A chance to bring a service back to a safe, stable position
- A role suited to someone who thrives on improvement rather than steady-state management
- You’ll be able to see the impact of what you do — in the team and for the people we support
If you’re someone who’s comfortable stepping into a service that needs direction and you’re confident bringing structure and stability, we’d like to hear from you.
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