Somerset Wildlife Trust
Supporter Care Coordinator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Supporter Care and Administration Officer
This is a fantastic opportunity to support the Fundraising Team at Somerset Wildlife Trust. By providing great supporter care and key administrative support to the team, particularly membership, you will help to maximise engagement and income from supporters of Somerset Wildlife Trust.
Job Description – Key Responsibilities and Tasks
Meet Fundraising Strategic Targets
To provide exceptional supporter care and key administrative support to the fundraising team, particularly membership, to maximise engagement and income from supporters of Somerset Wildlife Trust by:
Supporter care:
- Being the first point of contact for the majority of our supporters and offering first-class stewardship to ensure our members and donors feel well-supported.
- Maintaining the highest standards of supporter care, including when responding to enquiries, judging when to involve colleagues to maximise potential support and income.
- Providing efficient data entry and administration, including for membership, fundraising appeals, community fundraising and events, processing all donations, including credit card payments and cheques, accurately.
- Supporting the Fundraising Data Specialist with the efficient processing of monthly Direct Debit and Gift Aid claims. Assist in financial reconciliations.
- Managing the day-to-day operations of the online shop, which includes the management of the website presence, fulfilment of all shop purchases and payments, and developing new products/adoptions as agreed with the Fundraising Development Manager.
- Being able to manage multiple tasks and requirements whilst demonstrating excellent time management
- Demonstrating good problem-solving skills and being able to work independently to deal with most enquiries and issues arising during the day.
- Providing administrative support for the Fundraising team.
- Identifying and proposing improvements that can be made to internal processes to help make the team more efficient.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
CRM (Raiser’s Edge) & Systems:
- Maintaining accurate and up-to-date records on the Trust’s supporter database (Raiser’s Edge), including by uploading new memberships, donations and event attendees and updating records. Work with other team members to manage the recording of fundraising activity and income to help them become confident users.
- Producing electronic member retention letters and working with the Fundraising Data Specialist to make other improvements to processes to maximise effective use of Raiser’s Edge.
- Assisting in the ongoing development and improvement of Raiser’s Edge and in the support of other teams using the system.
- Supporting Fundraising colleagues with other systems used in the day-to-day work of the team.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Stakeholder relationships:
- Managing the day-to-day relationship with our membership recruiters at SWWFL, including the member upload processes, maintaining data quality, providing additional equipment and resources, and organising SWWFL team days and inductions.
- Managing stock levels and organising the printing and updating of membership materials. Liaising with suppliers to gather quotes and order new materials.
Job Details
- 3 days per week preferably Monday to Wednesday working closely with the Supporter Care and Community Fundraising Coordinator.
- Currently a 12-month contract but could be extended.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location