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Supporter Care & Fundraising Assistant, Army Benevolent Fund
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Supporter Care & Fundraising Assistant
We have an exciting opportunity for a Supporter Care & Fundraising Assistant with experience in supporter care, fundraising administration, and CRM systems to join our team at The Army Benevolent Fund (ABF). This role is known internally as a Gift in Wills & Supporter Care Assistant.
If you've also worked in the following roles, we'd also like to hear from you: Donor Care Assistant, Fundraising Administrator, Legacy Administration Assistant, Charity Administrator, Fundraising Coordinator, Fundraising Assistant, Individual Giving Assistant, Legacy Fundraising Assistant.
Supporting Statement Required: A Supporting Statement is required with your CV to be considered for this vacancy. The supporting statement should highlight your skills and experience that are relevant to this role and explain why you would make an ideal candidate for this position.
Salary: £32,929 per annum + Benefits
Location: Hybrid working from the office in Victoria, London (minimum 2 days) and the remainder from home
Job Type: Full-Time, Permanent
Working Hours: 35 hours per week
Job Overview
We have a fantastic new job opportunity for a Supporter Care & Fundraising Assistant to join The Army Benevolent Fund (ABF).
As a Supporter Care & Fundraising Assistant you will support one of our largest fundraising income streams, helping to deliver excellent supporter care while assisting with Gifts in Wills, Individual Giving activities, and fundraising administration.
The Supporter Care & Fundraising Assistant will manage supporter enquiries, donation processing, Gift Aid administration, CRM database updates, reporting, newsletters, and events, while developing knowledge of Gifts in Wills fundraising with support from the wider team.
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About Us
The Army Benevolent Fund (ABF) is the Army’s national charity, supporting soldiers, veterans, and their immediate families in times of need. Founded in 1944, our purpose is to provide a lifetime of support to serving soldiers, former soldiers, and their families when they are in need, ensuring they can avoid hardship and enjoy independence and dignity. The Charity operates a regional structure across England, Scotland, Wales, and Northern Ireland, with its central office in London.
Duties
Your duties as the Supporter Care & Fundraising Assistant include:
- Supporter Care: Deliver excellent service to supporters by telephone, email, and at fundraising events, recording all interactions accurately on the CRM database
- Fundraising Administration: Support the Gifts in Wills Manager with legacy administration, stewardship activities, and Individual Giving projects
- Donation Processing: Process donations, Gift Aid claims, and financial administration accurately while supporting reconciliation activities
- Database Management: Maintain accurate supporter records, reports, and fundraising information using CRM systems
- Marketing Support: Assist with newsletters, Mailchimp campaigns, and supporter journey communications
- Administrative Support: Proofread documents, process invoices, and provide administrative support across the Individual Giving team
- Events: Attend fundraising events and work collaboratively with regional teams to promote Gifts in Wills and supporter engagement
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Candidate Requirements
Essential
- Previous experience of Supporter Care within a charitable organisation
- Previous experience working in an office environment
- Excellent written and verbal communication skills
- Good IT skills including Microsoft Word, Excel, Outlook, and PowerPoint
- Experience using CRM databases or similar systems
- Excellent organisational and time management skills
- High attention to detail
- Able to handle confidential and sensitive information professionally
Desirable
- Experience promoting Gifts in Wills or legacy fundraising
- Experience using Salesforce
- An affinity with the organisation's charitable purpose
- Willingness to travel throughout the UK as required
Benefits
- 30 days’ holidays, plus bank holidays
- Flexible and hybrid working (minimum two days per week in the office)
- Employee wellbeing and assistance programme (EAP)
- Annual Health Assessments via Healthshield
- Time off in lieu for volunteering at company events (TOIL)
- Perkbox benefits
- Pension scheme - after successful probation
- Income Protection – after successful probation
- Death in Service – after successful probation
- Annual pay reviews
- Annual leave purchase scheme
The Army Benevolent Fund (ABF) is an Equal Opportunities Employer
NO AGENCIES PLEASE
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