How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Supporter Journey Manager – Oxfam
Oxfam is a global movement of people working together to end the injustice of poverty.
About the Role
Do you have direct marketing experience, ideally in the charity sector? Do you have a passion for delivering a great supporter experience? Do you like to test and optimise campaigns to deliver the best ROI?
If the answer is yes, then we would like to hear from you.
As Supporter Journey Manager, you will lead the development and delivery of inspiring, insight-driven supporter journeys for key Oxfam audiences. Your work will strengthen supporters’ long-term connection with Oxfam, ensuring they feel valued, informed, and motivated to deepen their engagement over time.
You will take ownership of income targets for each supporter group, using data, creativity, and collaboration to maximise opportunities for supporters to diversify their involvement — whether through giving, campaigning, volunteering, or other forms of action.
This role is central to shaping how supporters experience Oxfam’s mission, ensuring every interaction contributes to a meaningful, rewarding relationship that drives lasting impact.
What We Are Looking For
We’re looking for a candidate who:
- Cares about Oxfam’s mission to end poverty and is personally aligned to our feminist principles and values of empowerment, accountability, and inclusion.
An ideal candidate will have:
- Demonstrable experience of managing direct marketing / individual giving programmes
- An understanding of the principles and practices of supporter relationship development
- Ability to build relationships across stakeholder groups, with a positive, solutions-focused approach and the ability to communicate Oxfam’s values
- Project management skills, including planning, implementing and evaluating supporter communication activity across multiple channels
- Experience in audience listening, research, and insights techniques
- High levels of numeracy and budget management experience
- Experience in agencymanagement
- Ability to manage team performance, help people develop, grow, and achieve their potential, including promoting diversity and inclusion in teams
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We Offer
- A competitive salary
- Flexible working options
- Generous pension scheme
- Annual leave and additional leave allowances
- Company sick pay and life assurance
- A range of learning and development opportunities, including:
- In-house courses
- E-learning modules
- On-the-job learning
- Coaching and mentoring
Flexibility is key at Oxfam. We understand that work doesn’t always happen within the traditional nine-to-five, and we’re keen listeners. Meet you half way and talk the exact flexible structures that work for you.
- Find out more about all Oxfam has to offer here.
How to Apply
As part of your online application:
- Upload your up-to-date CV
- Submit a cover letter explaining your suitability against the essential criteria listed above
Our Values & Safeguarding Commitment
Oxfam is committed to a workplace where everyone is treated with respect, dignity, and equality. We will not tolerate any type of unwanted behaviour, including sexual harassment, exploitation, abuse, lack of integrity or financial misconduct. Additionally, we pledge to promote the welfare of children, young people, adults, and beneficiaries we engage with.
All staff and volunteers must adhere to our code of conduct, ensuring our organization operates with integrity and compassion.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Appropriate safeguarding training is required for all positions
- All offers of employment are subject to:
- Satisfactory references
- Appropriate screening checks (criminal records, terrorism finance checks)
- Participation in the Inter Agency Misconduct Disclosure Scheme, which may include inquiries about previous employment related to sexual exploitation, abuse, or harassment
By applying, you confirm your understanding of these recruitment procedures.
We remain committed to ensuring diversity and gender equality within our organization and strongly encourage applicants from diverse backgrounds to apply.
About Oxfam
Oxfam is a global community made up of diverse, passionate individuals. We include shop volunteers, women’s rights activists, aid workers, campaigners, engineers, coffee farmers, and more. Chartered by the same belief – poverty is not inevitable, it’s an injustice we must overcome.
Oxfam GB is part of an international confederation of 21 organizations working together in humanitarian responses, long-term development, and advocacy, in over 90 countries worldwide.
A Thriving Diverse Oxfam
Our collective strength lies in our diverse global community of staff, partners, and volunteers. We must ensure equality, diversity, and inclusion to effectively address global poverty and inequality.
To achieve this, Oxfam will:
- Dismantle unequal power structures where they exist within our organization and sector
- Build an inclusive culture where every individual can bring their authentic self and differences to their work
- Support and be represented by everyone, because we recognise the critical value diverse perspectives bring to our mission
Together, we are working to create a fairer world—starting within Oxfam.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location