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Supporter Services Executive - 6 month FTC, CANCER RESEARCH UK
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Supporter Services Executive - 6 month FTC, CANCER RESEARCH UK
Supporter Service Executive
Salary: £25,826 plus benefits
Reports to: Supporter Services Manager Directorate: Marketing, Fundraising & Engagement Contract: Fixed-term (6 months) with possibility of extension or permanent role Hours: Full-time (35/hour, 8am–8pm rotation, 10 days within any 14, including 2 weekend shifts in 6) Location: Home-based (UK only)
Closing dates:
- External: 6 July, 23:55
- Internal: 12 July 2026, 23:55
Interviews: From 20 July 2026
Recruitment Process: 1-stage competency-based interview.
How to apply: Anonymised shortlisting process (CVs not screened before interviews). Full online application completion required for fair & objective assessment.
Visa Sponsorship: Only candidates eligible to work in the UK can apply. No visa sponsorship.
About The Role
At Cancer Research UK, we exist to beat cancer. We are looking for a motivated, enthusiastic, and compassionate Supporter Services Executive.
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You’ll work closely with supporters, offering exceptional, solution-oriented support through calls, emails, live chat, and social media. Your strong interpersonal skills will build trust, loyalty, and fundraising opportunities in a fast-paced environment. This is a chance to join a supportive, dynamic team, making a real-world impact.
What You’ll Be Doing
- Deliver personalised supporter service via all channels (phone, email, live chat, social media).
- Listen empathetically to understand supporter needs and respond with patience and professionalism.
- Promote CRUK campaigns, products, and services during interactions.
- Act as an information specialist, staying updated on campaigns and services.
- Drive fundraising opportunities and enhance supporter engagement.
- Maintain high accuracy in fast, emotionally charged situations.
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Key Requirements
- Exceptional customer service (call centre experience advantageous).
- High-confidence phone communication – confident call control.
- Proven ability to handle challenging interactions with tact.
- Strong collaborative skills – ability to work well in a team.
- Professional writing skills (emails, correspondence).
- Fluency in Microsoft Office (Outlook, PowerPoint, Excel) + multi-system versatility.
- Rigorous attention to detail and information retention.
- Independent working – self-prioritising after induction.
- Goal-oriented mindset – proactive, results-driven approach.
,Our Values:**
- Bold: Act with ambition, courage, and determination.
- Credible: Act with rigour and professionalism.
- Human: Have a positive impact on people’s lives.
- Together: Inclusive collaboration.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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