The Shrewsbury and Telford Hospital NHS Trust
Surgical Support Coordinator - Digestive Health Centre (Internal Only)
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This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.
Job Overview
6-Month Fixed Term / Secondment Opportunity
An exciting opportunity has arisen within the Surgical Services Management Team for a Surgical Support Coordinator on a 6-month fixed term or secondment basis.
The post holder will provide high-quality administrative and clerical support to ensure efficient patient pathway management from referral to treatment and discharge. Working closely with Coordinators and clinical teams, the role will support integrated patient pathways, helping to ensure patients are treated in the right place, at the right time.
The successful candidate will join a supportive team covering a range of specialties including Bariatric, Endoscopy, Gastroenterology, Colorectal, and Upper GI. The role includes cross-cover and active participation in team working and service improvement.
This is an excellent opportunity to develop skills, gain valuable NHS experience, and contribute to service delivery within a fast-paced acute setting.
We are looking for a motivated, organised individual with strong communication skills. Previous experience in an acute hospital setting is desirable.
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Main duties of the job
- Post holder will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills.
- Excellent attention to detail and a passion for patient care is essential.
- Ensuring efficient and effective use of the theatre and endoscopy sessions.
- Play a central role within this service and work in close liaison with NHS colleagues, patients, and general public.
- To manage waiting lists in accordance with the Patient Access Policy and to achieve government and JAG waiting time standards.
- To be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request.
- Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to escalate any potential breaches and take appropriate action to resolve capacity issues and escalate any issues to the Assistant Operations Manager
- Managing waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointments.
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Working for your organisation
The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent professional development opportunities.
Our Poppy’s Promise Commitment
We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.
We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.
Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.
By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.
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