Civil Aviation Authority
Survey Interviewer - Heathrow
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Salary: £25,000
Prorated salary £11,868 per annum as this is a part time role
Contract Type: Fixed Term Contract – Part Time - 10 shifts per month – 864 hours per year
Security Level: CTC
Location: Heathrow Airport
Visa Restrictions: This position does not offer visa sponsorship.
Closing Date: Friday 24th July 2026
Interview Date: W/C Monday 3rd August 2026
We are the UK's aviation and aerospace regulator and recognised as a world leader in its field. Our activities are diverse, enabling the aviation industry to meet the highest safety standards, and we pride ourselves on our ability to adapt to the constantly evolving aviation environment.
The Role
We are currently looking for Survey Interviewers for Heathrow Airport and candidates would have previous customer experience. The role of Survey interviewer is to collect information on the characteristics of air passengers through face-to-face interviews at airside locations:
- To approach air passengers to seek their cooperation with the survey
- To obtain accurate information from air passengers both on their journey and their personal details using a pre-set questionnaire
- Use judgement to consider the answers given to questions and probe where these seem unusual or inconsistent and revise the recorded answer if appropriate. Indicate on the questionnaire where it is believed that false information has been deliberately given
- Maintain a strict systematic random sampling scheme to ensure integrity of survey results
Shift patterns would be between 6am and 10:30pm – this would largely depend on passenger numbers coming through the airport. Heathrow requires early starts of 6am so candidates should live within a commutable distance for shift times.
About You
- Previous customer service experience and knowledge of the airport/aviation industry would be beneficial.
- Previous experience with market research is advantageous but not essential.
- Must be able to read, understand and speak English fluently, the ability to speak other languages would be an asset.
- Experience of working autonomously and without supervision.
- Candidates should be available to work over all days of the week with a mixture of early and late shifts for 10 shifts per month.
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What Can We Offer You?
We offer free parking, uniform allowance as well as staff discounts at airport retailers and restaurants.
Additional Information
For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.
CTC - To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. For this role this will need to be 3 years.
If you do not meet these requirements, we may not be able to accept your application.
For more information on CTC clearance please visit - Vetting explained - GOV.UK
The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.
Relocation & Property
The CAA will be relocating from Aviation House (Our Gatwick Office) to new premises in a few years’ time. Our move is driven by strategic, operational and environmental considerations.
We will be moving to a new local home, up to a 15-mile radius of Aviation House, to minimise disruption for our valued colleagues and customers.
We are now working with colleagues and visitors to understand what we need in our new office, before we start our property search. We will sell Aviation House and land, vacate the site and move to new premises, but we do not expect to move before 2028.
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Inclusive Recruitment
We are committed to building a diverse and inclusive workforce and welcome applications from all backgrounds. As a Disability Confident employer, candidates who meet the minimum requirements will be guaranteed an interview. Find out more about the Disability Confident Scheme. If you require any adjustments during the recruitment process, please let us know.
Use of Artificial Intelligence by candidates in the CAA recruitment process
We recognise that many of our candidates find Artificial Intelligence to be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be rejected on that basis.
Working With Us
Explore What We Offer section on our careers website to find out about our benefits and how we support work-life balance.
Our Values:
- Do The Right Thing
- Never Stop Learning
- Build Collaborative Relationships
- Respect Everyone
For more information please Click Here
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
No recruitment agencies please.
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