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Grade P2 – Retail Property Surveyor (Cabot Circus Portfolio)
About JLL
JLL shapes the future of real estate through world-class services, advisory, and technology. The Surveyor role within the Property Management (PM) team focuses on:
- Delivering exceptional property management
- Contributing to the Centre of Excellence
- Maintaining strong client relationships
The Role
This high-profile Retail Management Role specialises in a mixed portfolio, including:
- Cabot Circus – a trophy shopping centre
- Key JLL clients: Hammerson and L&G
The role is based in Bristol and will be part of JLL’s Property Delivery Team.
Key Responsibilities
Client & Stakeholder Support
- Serve as a key contact for the Asset Manager across assigned assets.
- Maintain professional, responsive communication with:
- Clients
- Occupiers
- Stakeholders
- Assist in preparing client reports and attending relevant meetings.
Lease & Legal Management
- Progress and recommend actions on:
- Licence to alter applications
- Wayleaves
- Underlettings
- Assignments
- Monitor tenant compliance with:
- Lease covenants
- Lease obligations
- Escalate issues and support resolutions.
- Address routine technical queries on:
- Leases
- Licenses
- (Refer complex matters to senior advice.)
- Support resolution of:
- Occupier matters impacting:
- Asset performance
- Property valuation
- Occupier matters impacting:
Financial Management
- Support:
- Charges raising
- Income monitoring
- Accounts team liaison
- Assist with arrears management in partnership with credit control teams.
- Maintain accurate financial records compliant with:
- Internal processes
- Client requirements
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Service Charge
- Assist in preparing and managing:
- Service charge budgets
- Reconciliations
- Cash flow forecasts
- Ensure compliance with RICS guidelines.
- Support achievement of client KPIs.
ESG (Environmental, Social & Governance)
- Collaborate with FM (Facilities Management) and specialist teams to deliver ESG initiatives.
- Help implement:
- Client ESG strategies
- Portfolio-wide sustainability improvements.
Supplier & Facilities Management
- Manage third-party suppliers:
- Monitor performance.
- Escalate issues as necessary.
- Collaborate internally to ensure service delivery standards are met.
Inspections
- Conduct regular property inspections to:
- Ensure assets are well presented.
- Identify/report/address issues for resolution.
Transactions / Transitions
- Support property transitions:
- Onboarding and offboarding assets
- Due diligence processes
- Liaise with:
- Solicitors
- Third parties
- Operate under Associate direction.
Occupier Engagement & Customer Experience
- Build and maintain positive occupier relationships.
- Gather feedback for:
- Occupier intelligence
- Client reporting
- Support:
- Customer experience initiatives
- Portfolio-wide occupier satisfaction improvements.
Works
- Assist in delivering:
- Major works
- Site-based projects
- Coordinate with:
- Consultants
- Contractors
- Internal teams.
Health & Safety
- Maintain understanding of relevant Health & Safety legislation.
- Support compliance across all properties.
Insurance
- Support insurance renewal processes.
- Handle day-to-day insurance matters.
- Assist in delivering:
- Insurance claims to resolution.
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Void Property Management
- Oversee vacant units, ensuring compliance with:
- Client requirements
- Insurer obligations
Fees
- Capture and track fee-earning opportunities through agreed processes.
Additional Responsibilities
- Support business development activities.
- Identify opportunities to enhance client relationships.
- Contribute to continuous improvement initiatives.
- Assist with project-based work (internal & external).
- Resolve legacy property management issues.
Candidate Profile
Qualifications & Experience
- Ideally:
- Working towards MRICS
- Recently qualified
- Solid experience in:
- Property management
- Related roles
Technical Knowledge
- Strong understanding of landlord-tenant matters.
- Familiarity with lease management.
Core Competencies
- Exceptional organisational skills with attention to detail.
- Commercially aware with a proactive problem-solving approach.
- Strong communication skills (internally and externally).
- Ability to build trusted client relationships.
- Competent IT skills, including property management systems.
- Capability to manage multiple tasks effectively and meet deadlines.
Behavioral Skills
- A collaborative team player who actively supports colleagues and team objectives.
- Professional, confident communicator for both internal and external contacts.
- Shows willingness to learn and develop technical expertise.
- Possesses a positive, proactive, solution-oriented mindset.
- Adheres to JLL’s working practices and values.
- Contributes to an inclusive and supportive team culture.
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Skills
Property Management
Client Support
Lease Management
Financial Management
Service Charge Management
ESG Initiatives
Supplier Management
Property Inspections
Occupier Engagement
Health & Safety Compliance
Insurance Management
Void Property Management
Business Development
Project Management
Communication Skills
Organizational Skills
Location