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Senior Vice President (SVP) – Account Management
Role Purpose & Summary
The SVP Account Management is a senior leadership position responsible for overseeing and driving the strategic direction and growth of major client accounts within Iyuno Europe.
Key responsibilities include:
- Leading a team of account directors and managers
- Ensuring high levels of client satisfaction, profitability, and service delivery
- Maintaining long-term key client relationships aligned with Iyuno’s long-term business goals
- Collaborating with global operational teams to deliver joint strategic outcomes
- Proactively identifying and addressing strategic client needs
Core Values & Behaviours
The ideal candidate embodies the following key attributes:
- Inclusive communication – Engaging stakeholders at all levels
- Agile delivery – Ensuring timely execution on strategic initiatives
- Strategic thinking & planning – Aligning account growth with business objectives
- Collaboration across boundaries – Breaking silos for cohesive Delivery
- Understanding client needs – Deep immersion in client priorities
- Commercial excellence – Driving profitability and business growth
- Passion for media localisation – Advancing Iyuno’s specialised expertise
KPIs & Deliverables
1. Strategic Client Leadership
- Serve as the primary point of contact and strategic advisor for high-profile clients
- Oversee account strategy development and execution, ensuring alignment with client objectives
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2. Team Leadership
- Lead, mentor, and manage a team of account directors and managers
- Foster high-performance cultures, professional development, and org-wide alignment
3. Client Satisfaction & Retention
- Monitor client satisfaction across key accounts
- Escalate and resolve high-level project issues
- Negotiate internally on behalf of clients to secure successful project delivery
Desirable Qualifications & Experience
This role requires a proven track record in high-impact account management with the following qualifications:
Strategic & Commercial Expertise
- Account Growth – Drive revenue growth through organic expansion in existing accounts
- Revenue Accountability – Manage profitability of assigned accounts via collaboration with finance, sales, and enablement teams
- Client Presentations & Proposals – Lead negotiations and develop high-value proposals, scopes, and contracts
Cross-Functional Collaboration
- Work seamlessly with internal teams (BD, sales, pricing, forecasting, marketing, contract management, service delivery, operations) for end-to-end client success
Market & Executive-focused Skills
- Stay ahead of industry trends, market shifts, and competition to advise clients on innovative approaches
- Provide senior leadership with regular updates on account performance, risks, and growth opportunities
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New Business & Leadership
- Partner with business development to acquire new high-value accounts
- Drive large-scale projects and deals with measurable business impact
Educational & Experience Requirements
- Degree in Business, Marketing, or related field (MBA desirable)
- 8–10+ years in account management or client service leadership
- Proven experience in a fast-paced industry, ideally media or localisation
- Strong ability to manage C-suite relationships and influence outcomes
Soft & Technical Skills
- Exceptional interpersonal and communications skills – Cross-cultural sensitivity, negotiation, active listening
- Strategic thinker – Develops and executes account strategies for sustainable long-term partnerships
- Adaptable leadership – Balances big-picture vision with hands-on execution
- Familiarity with CRM systems, project management tools, and data analytics
About Iyuno Europe: The poster company in media localisation, enabling global brands to connect with markets through tailored text, voice, graphics, and subtitling. Experience the Iyuno difference – where commitment drives exceptional results.
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