Jobgether
SVP, Customer Success
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
SVP, Customer Success
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a SVP, Customer Success based in United Kingdom.
This is a senior executive role responsible for shaping and scaling the post-sales customer success organization in a high-growth, technically complex ad tech environment. You will define the strategy for revenue expansion across an established publisher portfolio, ensuring customers fully leverage the platform to maximize monetization outcomes. The role blends commercial leadership with deep technical understanding of programmatic advertising ecosystems. You will oversee retention, expansion, and service excellence, while driving operational rigor across multi-tier teams. Acting as both a strategic leader and escalation point, you will influence enterprise publisher relationships at the highest level. This position requires strong cross-functional collaboration with engineering, yield, product, and support teams to ensure seamless execution and measurable revenue impact.
Accountabilities
- Lead the end-to-end Customer Success organization with a focus on revenue growth, retention, and operational excellence across a global publisher base.
- Own expansion strategy across the customer portfolio, driving upsell and cross-sell initiatives that maximize publisher revenue through adoption of full platform capabilities.
- Partner with technical and yield teams to design and execute scalable optimization strategies that improve monetization performance across programmatic channels.
- Establish proactive churn prevention frameworks, identifying at-risk accounts early and driving structured intervention strategies to protect and grow revenue.
- Serve as the final escalation point for complex, high-stakes publisher issues, ensuring resolution with technical depth and executive presence.
- Define operational standards and team structure to elevate technical capability within Customer Success and reduce escalation dependency.
- Lead cross-functional alignment with engineering, product, onboarding, and support teams to eliminate friction and improve customer lifecycle execution.
- Represent the organization in strategic publisher engagements, including executive-level relationship management and periodic customer visits.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Extensive leadership experience in customer success or post-sales organizations within ad tech or similarly complex technical ecosystems, combined with strong commercial and technical acumen.
- 7 to 10+ years of experience in senior customer success, post-sales leadership, or executive operational roles, ideally within ad tech or programmatic advertising.
- Deep understanding of programmatic ecosystem concepts including header bidding, ad serving systems, supply path optimization, and yield management principles.
- Proven ability to design and execute revenue expansion and retention strategies that deliver measurable financial impact.
- Strong leadership experience managing multi-layer teams, including directors and senior managers in technical or hybrid organizations.
- Ability to translate complex technical concepts into clear business insights for both technical and non-technical stakeholders.
- Excellent communication and executive presence with experience handling enterprise-level client relationships.
- Strong analytical mindset with the ability to connect performance data to strategic customer outcomes.
Benefits
- Competitive executive-level compensation package
- Comprehensive health, dental, and vision coverage
- Remote-first working environment with flexibility
- Opportunity to lead and scale a high-impact global customer success organization
- Exposure to top-tier enterprise publishers in a fast-moving ad tech ecosystem
- Strong cross-functional collaboration with engineering, product, and revenue teams
- Leadership role with significant strategic influence and ownership
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How Jobgether Works
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location