Vintage Cash Cow
Swedish Speaking Customer Agent
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Experience Agent – Swedish Speaking
About the Role
You’ll be the voice of Vintage.com across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role combines online communications, customer service, complaint handling, and buying responsibilities—giving you the opportunity to develop a broad skill set while shaping the customer journey.
Your tasks will include:
- Handling high volumes of inbound and outbound queries via phone, email, WhatsApp, webchat, and social media
- Guiding customers through purchases, resolving complaints with empathy, or building trust during transactions
- Playing a key role in elevating Vintage.com’s reputation across Europe
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Getting Started
Your first weeks will focus on:
- Learning Vintage.com’s tone of voice, systems, and customer service processes
- Shadowing experienced colleagues to understand customer journeys and best practices
- Gaining confidence in handling diverse customer queries across all communication channels
Establishing Your Impact
As you progress, you’ll:
- Independently manage customer conversations with professionalism, speed, and empathy
- Resolve queries and complaints fairly and consistently, adhering to quality standards
- Support customers through the buying process, providing clear explanations, overcoming objections, and guiding next steps
- Ensure accurate, timely, and transparent communication to build trust
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Driving Excellence
At an advanced stage, you’ll:
- Take ownership of complex cases, collaborating with colleagues to resolve them smoothly
- Consistently exceed KPIs for quality, efficiency, and customer satisfaction
- Contribute to process improvements by sharing insights and proactive ideas in training and workflows
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location