Swift
Swift ledger community onboarding specialist
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Swift ledger community onboarding specialist
About Us
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
Join the Swift Digital Asset Unit
The Digital Asset Unit drives one of the top company priorities and aims to deliver products to help our community embrace the digital economy.
For its core product, the Swift Ledger, Swift needs effective community management to foster adoption. This requires structure, communication, convincing, creativity, project management, and very clear articulation of messages. Banks adopting the ledger have to undergo a deep process of understanding its implications for their own processes. They will also need their suppliers to be fully equipped with the relevant information to aid their success.
This function will be a core element in ensuring the Swift Ledger’s success.
What To Expect
This is a hands-on role with high visibility and both internal and external exposure. It requires strong adaptability as the team operates at a fast delivery pace in a domain that remains innovative for both Swift and the banking community.
The team is intentionally small to preserve agility. This means all team members are expected to drive their own agendas with a high degree of independence while working collaboratively and reaching out to others when needed. The team brings significant experience, and the selected candidate will be expected to leverage this experience while contributing their own expertise. As the topic is innovative, the content and direction may evolve regularly. Agility, in the broadest sense, is therefore essential and navigating change should ideally be one of your motivational drivers.
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In this role, you will foster adoption of the Swift Ledger and play a key part in advancing one of the company’s core missions. The role has both internal and external dimensions.
Internally,
- Articulate the value proposition and service description
- Coordinate the onboarding process with relevant stakeholders
Externally,
- Explain the solution to customers
- Help them understand onboarding requirements
- Discuss its purpose and implications for their organisations
- Engage the broader ecosystem by progressively involving vendors and integrators with partner management teams
As part of the Swift Ledger Product Management team, your responsibilities will include:
- Defining the onboarding approach, planning, and execution for banks
- Articulating service descriptions and supporting presentation material
- Articulating the rulebook and explanatory content for customers
- Acting as an advocate for the solution in events and customer-facing conferences
- Defining processes and procedures required to onboard banks across Swift
- Collaborating with legal, provisioning, and other internal teams to validate the approach
- Contributing to the evolution of the solution through sharing and reflecting on customer feedback
- Organizing engagement with vendors and partners
- Assisting in the development of compelling narratives for bank adoption
- Contributing to solution qualification and day-to-day enhancements
What Will Make You Successful?
We are seeking professionals with:
- Minimum 5 years of experience in product management roles
- Strong knowledge of Swift and its solutions, as well as expertise in payments
- Professional English language skills
- A self-starter with a structured, process-oriented mindset and the ability to work independently
- Strong ability and willingness to learn
- Willingness to help shape solutions amid changes
- High integrity and discretion when handling sensitive information
- Experience of operating at various levels within the organisation (e.g., mid to senior levels, remote employees) and working with external vendors such as law firms, authorities, and third-party vendors
- Experience working in multicultural and/or international environments
- Organised and passionate for continuous improvement and high-quality deliverables
- Inclusive, collaborative, delivery-focused and strong stakeholder management skills
- Operational excellence skills (e.g., capable of building relevant reports, continuous improvement mindset) and experience in project management
- Ability to multitask in a fast-moving environment
- Strong communication (both written and oral) and presentation skills
- Familiarity with reporting to governance bodies and authorities
- Capability to operate with a limited level of direct supervision and demonstrate independence of judgment and autonomy
- Process-driven mindset, capable of designing and applying procedures in day-to-day activities
- Comfortable using digital tools and databases to manage control and risk information
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If you thrive in a fast-paced, international environment and want to make an impact in a high-visibility role, we’d love to hear from you.
What We Offer
We give you the freedom to be yourself. We create an environment where unique individuals—like you—with different perspectives on the financial industry and the world can thrive.
We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview, please contact accessibility-Sysgroup@swift.com or include this in your application.
Please note that this mailbox is monitored only for accessibility or accommodation-related requests (e.g., related to visibility, hearing, or neurodiversity).
All requests are kept confidential and will not affect your candidacy.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team. If you’re excited about this role, we encourage you to apply even if you do not meet every qualification.
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