Serco Plc
Swimming Coordinator
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Location: Woughton Leisure Centre, Milton Keynes, MK6 5EJ
Salary: £16,869.33 (based on 24 hours per week) plus excellent benefits
Schedule: Permanent, Part-Time, 24 hours per week. Typical shifts include day-time and evening hours, with occasional weekends.
Ready to impact a better future?
Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Swimming Coordinator to join our Team.
As a Swimming Coordinator in our Leisure team, you’ll lead and grow the swimming lesson programme, ensuring high-quality delivery while creating positive experiences for customers and the local community.
In this role, your work will have real purpose, supporting people of all ages to build confidence in the water, improving wellbeing, and strengthening community engagement. You’ll play a key part in shaping a programme that people trust, return to, and recommend, helping us create a positive impact that reaches far beyond the pool.
What you’ll do as a Swimming Coordinator
You’ll be entrusted to:
- Lead, manage and develop a team of qualified Swimming Teachers, including recruitment, rotas, performance and development
- Coordinate and grow the swimming lessons programme, introducing new sessions and courses to meet community needs
- Ensure high-quality delivery of lessons that encourage retention and repeat participation
- Build strong relationships with customers, schools and local partners to support outreach and programme growth
- Monitor performance through reporting and KPIs, using insight to improve customer experience and business performance
- Support operational delivery, including stepping in to teach lessons where required to maintain service levels
- Support with the marketing and promotion of the Swimming Lesson programme
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Does this sound like you?
You’ll be a great fit for this role if you have:
- A Swim England Level 2 or STA Level 2 Swim Teacher qualification
- Experience managing or supervising teams within a leisure or aquatics environment
- Strong customer service skills and the ability to build trust with customers
- Experience delivering or managing swimming lesson programmes and working with high customer volumes
- Confidence using IT systems and producing reports, alongside good communication and organisational skills
Vetting and checks
An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
Trust and Serco Leisure Employee Benefits
- Holidays: 21 days pro rata plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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